Clinic Manager, MD Cosmetics Port Moody & Abbotsford

Clinic Manager

Clinic: MD Cosmetics Port Moody & Abbotsford

Day shift; Monday to Friday

Clinic Location

Abbotsford & Port Moody

Work Location

In-person

Why Vos Collection?

Vos Collection unites North America’s most recognized leaders in medical aesthetics, who are redefining the standard of excellence. This is a curation of some of the finest physicians and providers in aesthetics, sharing, challenging, and learning to deliver consistent, remarkable outcomes for patients that help them feel more like themselves. Vos means “you” in Latin, but more importantly, it means “all of you” because Vos Collection was created for those who require the level of excellence that only the exceptional can provide. Our Vos Collection core values are: Humanity, Artistry, Personality, Integrity, and Hospitality.

Position Summary

MD Cosmetic Abbotsford is seeking a dynamic, motivated, and results-driven Clinic Manager to lead the daily operations of our medical aesthetics clinic. The Clinic Manager is responsible for creating an exceptional patient experience while driving operational excellence, business performance, and team engagement.

This role provides leadership to both the clinical and administrative teams, ensuring the seamless delivery of patient care, achievement of clinic goals, and adherence to company standards and regulatory requirements. The Clinic Manager is accountable for fostering a positive, patient-centric culture through effective coaching, staff development, and collaborative teamwork.

Position Details

Leads all operations within the four-walls of the clinic which includes, but is not limited to: maintaining a motivated, engaged & effective team, optimizing staff utilization, ensuring policies & procedures are followed, implementing clinic initiatives, and maintaining accurate inventory of goods, supplements, and supplies.

Owns the clinic P&L and is held accountable for Top-Line and Profitability/ EBITDA Performance: drives new patient acquisition, patient retention, and patient satisfaction to grow revenue while managing all controllable expenses (payroll, supplies, inventory shrink) to meet clinic-level profitability goals.

Leads and manages the patient care team and treatment providers to ensure business goals, profitability, and retention goals are met.

Coaches and develops new team members to clinic standards.

Ensures high level of patient care and satisfaction by continually improving service levels.

Creates a KPI-driven culture with emphasis on critical performance factors like retention, answer rate, lead generation, and staff utilization.

Executes effective strategy and tactics to create positive team dynamics through constant coaching, mentoring, hiring, and training.

Builds and sustains a high-performance culture through attracting, developing, and retaining a highly motivated team and holding the team accountable.

Creates a culture of collaboration and accountability, and places emphasis on career pathing/employee development.

Evaluates employee performance; places emphasis on career pathing/employee development and makes recommendations for promotions.

Works with Regional Director to establish sh o rt-term objectives and long-range goals and related plans.