Disputes Analyst

ABOUT SLASH

Slash is building the future of business banking, one industry at a time. We believe businesses deserve financial infrastructure tailored to how they actually operate. That's why we're creating a new category of business banking. We combine the reliability of traditional banking (high yields, competitive rewards, and comprehensive security) with industry-specific features that make businesses more efficient, more competitive, and more profitable.

Started in 2021, Slash is one of the fastest growing fintechs in the world and we power over ten billion dollars a year in business purchasing across numerous industries. We recently raised a $100M Series C led by Ribbit Capital with participation from Khosla Ventures, Goodwater Capital, NEA, and Y Combinator, accelerating our expansion into new markets and products.

ABOUT THE ROLE

As a Disputes Analyst at Slash, you’ll help customers navigate card transaction disputes while protecting Slash from fraud and financial risk. You’ll investigate claims, determine eligibility under card-network rules, and facilitate the intake, routing, and communication of disputes between customers, Slash, our banking partners, and Visa.

This role is ideal for someone with interest in disputes or fraud who can exercise sound judgment, operate under pressure, and help build efficient processes at scale.

WHAT YOU'LL DO

• Review fraud and non-fraud card transaction disputes for accuracy, timeliness, and eligibility.
• Investigate transaction activity, customer statements, merchant information, and supporting evidence.
• Manage eligible disputes from intake and submission through monitoring, resolution, and closure.
• Collect required documentation and communicate clearly with customers and internal teams without guaranteeing dispute outcomes.
• Identify account takeover, first-party misuse, authorized-user activity, and other cases requiring escalation.
• Maintain accurate case records, financial adjustments, audit trails, and dispute outcomes.
• Actively use AI and automation tools responsibly to research cases, organize evidence, draft communications, and improve operational efficiency.
• Identify recurring dispute patterns and help develop processes that support high-volume operations.

WHAT WE'RE LOOKING FOR

• High agency and a strong sense of ownership. You proactively identify problems, take initiative, and follow through without needing constant direction.
• Strong attention to detail and analytical skills, with the ability to make thoughtful, risk-based decisions.
• Clear written and verbal communication skills.
• Comfortable working in a fast-paced, evolving startup environment where processes continue to improve over time.
• Comfort using AI tools to improve the speed and quality of operational work.
• Strong ownership and the ability to collaborate across Customer Operations, Fraud, Compliance, and Product.

NICE TO HAVE

• Experience with Visa Resolve Online (VROL), Visa dispute rules, or commercial card disputes is a plus.
• Experience in card disputes, chargebacks, fraud investigations, payments, or banking operations.

WHAT'S IN IT FOR YOU

• Opportunity for high growth
• High autonomy + ownership culture
• Comprehensive health + benefits plan
• Unlimited PTO