Inbound Business Telesales Representative

Job Summary

Do you excel at understanding business needs and providing solutions that drive

Curious how your consultative sales skills can drive business growth? At Spectrum, you’ll engage business customers, respond to inbound and outbound leads, and connect them with Voice, Data and Video solutions designed for their needs. Your expertise directly shapes positive customer experiences and supports Spectrum Business’s expansion.

Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $110,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.

Responsibilities

How You’ll Make an Impact

• Respond efficiently to inbound sales calls and assist customers according to call handling standards
• Present tailored sales proposals and promote additional products and services to maximize revenue
• Maintain accurate sales and customer records in Spectrum databases
• Work with support teams to complete sales and resolve customer issues
• Assess service availability and coordinate construction estimates when required
• Educate customers on product features, billing and usage
• Achieve monthly sales goals through consultative selling

Working Conditions

• Operate in a call center environment

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• High school diploma or equivalent

Experience

• Sales experience in a professional, customer-facing or service environment or experience in sales, customer service, call center, retail, hospitality or other fast-paced settings
• or 2+ years of college education, associate’s degree or equivalent combination of education and experience

Skills

• Strong communication, customer service and interpersonal skills
• Ability to build rapport, identify needs and recommend solutions
• Skilled at multitasking and working efficiently in a fast-paced environment
• Sales aptitude or demonstrated ability to influence and upsell
• Basic knowledge of communications, technology, video, data and voice products
• Comfortable with computers and new systems

Preferred Qualifications

Education

• Associate’s degree or higher in Business Administration, Sales, Marketing, Communications or related field

Experience

• 2+ years sales experience with Voice, Data and Video solutions for small or mid-sized businesses
• 2+ years of call center sales experience in business-to-business or telecommunications

Skills

• Ability to discuss Spectrum’s products and competitors’ offerings in detail