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Job description
Be part of a skilled and solutions-focused team as an IT Support Specialist at PPHE Hotel Group. As our trusted IT expert, you’ll play a key role in keeping our Support Office, hotels, and restaurants connected - troubleshooting issues, supporting projects, and ensuring everything runs smoothly behind the scenes.
What you’ll be doing as an IT Support Specialist
- Assist with the strategic and tactical support of key software and hardware systems.
- Ensure that support requests are tackled in a timely fashion in accordance with our Technical Support Process and SLA’s, assisting with testing and deployments.
- Maintain systems support documentation, procedures and other information useful to the smooth & efficient operation of information systems.
- Participate in technology planning and strategy activities to ensure business objectives are being addressed.
- Develop and maintain relationships with business partners both internally & externally.
- Assist with the implementation of new applications and/or enhancements or upgrades of existing applications/systems.
- Proactively identify critical business, technical and/or operational issues and then assist in driving issues to closure.
- Assist in managing, prioritising and delivering multiple initiatives in partnership with client teams.
- Work with stakeholders to facilitate the development of functional and technical requirements
Benefits of working for us as IT Support Specialist
- 1 day working from home per week
- Two free meals per day
- Start with 30 days holiday per year (pro-rata) – incl. bank holidays
- Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
- 50% F&B discount at our restaurants and bars (for your whole party)
- Recommend a friend bonus – up to £750
- Travel season ticket loans
- Vitality at work - health & wellbeing platform, incl. great gym discounts
- 24/7 access to our Employee Assistance Programme
- Ride to Work Scheme
- BenefitHub – Discounted prices at hundreds of major retailers
- Free workwear dry cleaning
- Free financial and mortgage advice
- Extensive career development programmes Apply now!
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