Operations Supervisor

Operations Supervisor - Melbourne Park Permanent | Full-time

ABOUT US From global spectacles to once-in-a-lifetime performances, Melbourne Park is where sport, entertainment, culture and community come to life. We welcome millions of guests to our precinct each year, and behind every experience are our people, working together with care and at pace to create the unforgettable. Home to Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park, Centrepiece and the Australian Open, we are proud to be Melbourne’s world stage.

ABOUT THE ROLE We are seeking an experienced Venue and Event operations professional with strong leadership capability, broad operational experience and the adaptability to support event delivery across the Melbourne Park precinct.

Reporting to the Operations Manager – Major Events, this role will provide flexible operational support across all venues, assisting during peak demand periods while also playing a key role in the delivery of outdoor major events and external activations.

You will lead and supervise operational teams to ensure event requirements are delivered safely, efficiently and to a high standard, while maintaining a strong focus on customer experience, risk management and operational excellence. With strong technical and operational knowledge across the precinct, you will act as a versatile and dependable resource within the broader Operations team, contributing to event planning, venue readiness, team leadership and the successful delivery of world-class events.

Key Responsibilities: Event Planning & Delivery Oversee event logistics and resource coordination, lead operational teams, support daily venue activities, manage assets and workforce practices, and ensure events are delivered in line with plans, procedures and standards.

Customer Experience (Client & Guest) Ensure a consistently high-quality client and guest experience by building strong stakeholder relationships, understanding customer needs, maintaining compliance and using feedback to improve services.

Risk, Security & Safety Management Prioritise safety across all operations by leading event safety planning, promoting proactive risk management, ensuring compliance with standards and mitigating identified risks.

Strategy & Change Leadership Support operational improvements and organisational change initiatives, actively contribute to strategic programs and champion company values and vision within the team.

Best Practice & Learning Maintain strong operational knowledge, apply continuous improvement practices, share expertise and pursue ongoing professional development.

Team Training & Supervision Lead and develop event teams through coaching and performance management, ensuring clarity of roles, strong collaboration and alignment with organisational values.

ABOUT YOU You are a proactive and safety-focused operational leader who thrives in fast-paced event environments. You are confident leading diverse teams, solving problems in real time and ensuring exceptional event delivery standards.

You have

• Demonstrated experience and a deep operational understanding of event planning and delivery, both indoor and greenfield, with solid venue technical operational knowledge and team leadership skills in a similar precinct venue environment.
• Proven ability to step into a variety of operational environments and lead teams with confidence, professionalism and sound decision-making during high-pressure and fast-moving event delivery periods.
• Strong adaptability and a willingness to learn, grow and embrace new challenges in an environment where priorities can shift quickly, projects are ambitious and operational frameworks continue to evolve.
• A collaborative and solutions-focused approach, with the initiative and operational awareness required to deliver exceptional outcomes and memorable client experiences across a diverse range of events and venues.
• Strong knowledge and practical application of OHS and safe work practices
• Strong people management and coordination skills along with an innate self-motivated drive and attention to detail to ensure the job gets done right every time.
• Demonstrated ability to prioritise competing tasks, delegate effectively, communicate clearly and work both autonomously and as part of a broader operational leadership team.
• Current Driver Licence and Forklift Licence.
• Working knowledge of Microsoft Office and a willingness to embrace technology and innovation to improve operational efficiencies and event delivery outcomes.

Advantageous but not essential

• Experience using tools, machinery and equipment for assembly and maintenance tasks.
• Experience with Event Management Software (Momentus preferred) and/or CAD programs.
• Technical audiovisual or staging qualifications and experience with troubleshooting capability.
• Relevant certifications such as CI, First Aid & CPR, Working at Heights, EWP, OH&S or Warden certification.
• Familiarity with large-scale productions including rigging, staging, lighting and audio.
• Qualifications relevant to the Venue & Events Industry.

WHAT WE OFFER

To deliver world-class events with world-class customer experiences we believe in fostering working environments that support our people to thrive both personally and professionally.

• Ongoing Learning & Development opportunities
• Flexible hybrid working arrangements to help you balance work and home responsibilities
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
• Free onsite parking
• Ongoing cultural awareness and inclusion education

If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now - we can’t wait to meet you!

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants of all backgrounds, abilities and identities. If you do not meet every criteria but believe you could excel in this role, we’d love to hear from you.

If this opportunity aligns with your development goals we’d love to hear from you!

APPLICATIONS CLOSE – Wednesday, 29 July 2026.

Please note: Applications will be reviewed and shortlisted as they are received. Candidates are encouraged to submit their application as soon as possible, as this role may close prior to the advertised date if a sufficient number of suitable applications are received.

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email. Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at peopleandculture@mopt.vic.gov.au. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted. Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result. Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy. Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic). For all enquiries regarding this role, contact careers@mopt.vic.gov.au. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.