Mercier Consultancy MD is pleased to offer an exciting opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, with paid relocation support. In this role, you will provide top-notch customer service to French-speaking clients, ensuring their inquiries and issues are handled efficiently and professionally.

Responsibilities

• Assist French-speaking customers via phone, email, and chat with product and service-related inquiries.
• Provide timely solutions to customer concerns, ensuring high levels of satisfaction.
• Document all customer interactions accurately within the CRM system.
• Collaborate with internal teams to resolve complex issues and improve service quality.
• Stay up-to-date with product knowledge and company policies to offer accurate information.
• Fluency in French (both written and spoken); proficiency in English is a plus.
• Experience in customer service, preferably in a professional or multinational environment.
• Excellent communication and problem-solving skills.
• Ability to work effectively both independently and as part of a team.
• Proficiency with CRM systems and standard office tools.
• Willingness to relocate to Sofia, with paid relocation assistance provided.
• A proactive attitude and a passion for delivering exceptional customer experiences.
• Competitive Monthly Salary
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...