Mercier Consultancy MD is excited to offer the position of Danish Speaking Customer Service Agent to join our dynamic team in Bulgaria, with paid relocation assistance. This role involves delivering top-tier customer service to Danish-speaking clients, ensuring their needs and queries are met with professionalism and efficiency.

Responsibilities

• Provide excellent customer support to Danish-speaking customers via phone, email, and chat.
• Address inquiries related to products and services promptly and accurately.
• Resolve customer issues and complaints with a focus on customer satisfaction.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to enhance overall customer experience.
• Stay updated on company products, policies, and industry developments.
• Fluency in Danish (both written and spoken); proficiency in English is beneficial.
• Experience in customer service or related fields preferred.
• Strong communication and interpersonal skills.
• Ability to work efficiently under pressure and handle difficult customer situations.
• Proficient in using CRM software and standard office applications.
• Self-motivated and able to work independently and as part of a team.
• Willingness to relocate to Bulgaria with relocation expenses covered.
• Competitive Monthly Salary
• Monthly Performance Bonus
• 1500 Euro Signing Bonus
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More...