Customer Service Representative

Job Summary of Customer Service Representative

Customer Service Representative at Floor & Decor are essential in delivering helpful, friendly, and precise service to customers, assisting them in selecting the right products for their home improvement needs. They help maintain a clean, organized, and well-stocked sales area, contributing to a safe and fast-paced environment. If you're eager to learn and enjoy supporting others, we'd love to have you on our sales team. Opportunities available for both full-time and part-time roles.

Features we aim to possess

• Friendly and enthusiastic
• Entrepreneur and hard-working
• Honest and accountable
• Proficient in effective communication and possessing keen listening skills

Responsibilities of Customer Service Representative

• Engage with customers, inquire about their initiatives, suggest our offerings, and energize customers about their purchases.
• Go the extra mile in customer service by exceeding customer expectations and delivering exceptional support.
• Ensure that the allocated areas are consistently stocked, orderly, and conducive to safe and convenient shopping.
• Collude with supervisors and teammates to achieve sales objectives successfully.
• Utilize the POS system to facilitate customer transactions and payments at the checkout counter.
• Perform customer refund and exchange tasks following recommended procedures.
• Ensure that the specified protocols for accepting cash, checks, and credit cards are implemented.
• Produce price tags and promotional displays for goods. Arrange, label, and exhibit products.
• Behave and operate in a way that upholds the foundational beliefs integral to the company's ethos.
• Display and grasp the company's conformity with safety procedures.
• Handle telephone calls in accordance with the established guidelines of the organization.
• Be responsive to requests for help in different departments within the store.
• Carry out duties proficiently in a fast-moving atmosphere while ensuring precision.

Requirements of Customer Service Representative

• Access is restricted to individuals who are 18 years or older.
• Mastery of elementary math abilities.
• Customer service experience.
• Ability to effectively manage multiple tasks and perform successfully in demanding situations.
• Having forklift certifications from F&D may be compulsory for certain roles.
• Certification for the operation of heavy equipment requires individuals to successfully pass a drug test where permitted by state law.

Working Conditions of Customer Service Representative

• The work environment typically ranges from quiet to moderate noise levels for employees while on duty.

Physical/Sensory Requirements of Customer Service Representative:

• Need to possess the capability to exert force occasionally within the 30-60 pounds range, frequently within the 20-30 pounds range, and up to 20 pounds constantly while engaging in tasks such as lifting, carrying, pushing, pulling, or moving objects.
• Handling and feeling tasks routinely call for employees to use their hands and fingers as a fundamental aspect of their responsibilities.
• The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Benefits of Customer Service Representative

• There are bonus potentials to seize at every stage
• Career advancement opportunities
• Considering the prospect of relocating to different states for work
• A 401k with a company match that is decided by the employer based on their discretion
• ESPPs are a popular employee benefit aimed at fostering a sense of ownership and loyalty among employees through discounted stock purchasing options
• Referral Bonus Program
• An individual vacation and Volunteer Time Off policy
• Individuals who meet the eligibility conditions can benefit from medical, dental, vision, life, and other insurance packages

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Additional Information: Comprehensive perks package including healthcare coverage, retirement savings plan, and ongoing paid training opportunities.Flexible financial and growth support with daily pay access and tuition reimbursement to invest in your future.