ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Performs all functions required by the brokerage department to service the client

• Performs functions including troubleshooting and problem-solving to provide exceptional customer service

• Performs daily follow up on all open issues with the client, carrier, forwarder, CBSA, or PGA to resolve any delays in entry processing

• Manages all aspects of the entry process from receipt and validation of documents or data, tracking and tracing to provide client updates, arranging final delivery, billing and document management.

• Audits commercial documents for accuracy, and verifies description, value, term of sale, country of origin, currency of sale, classification, and all areas required by CBSA and any and all PGA’s

• Enters all required data accurately into CargoWise to complete the customs entry submission and billing.

• Coordinates with the origin station, supplier or third party as needed on behalf the importer.

• Arranges for the payment of vendor invoices, as needed.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION AND EXPERIENCE

• Associate’s Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement

• High School Diploma or GED

• One to three years of previous experience in freight forwarding industry preferred

• Certified Customs Specialist Designation (CCS)

• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organization skills

• Time management and prioritization

• Customer-focused

• Adaptable / flexible to high-pressured environment

• Interpersonal skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet

• Proficient in world geography, shipping documentation, and Incoterms preferred

• Proficient written and verbal communication skills in English

• Proficient in CargoWise

• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Frequently required to stand, and walk

• Regularly required to sit for extended periods

• Regularly uses arms to reach, hands and fingers for computer and phone use

• Speaking clearly and listening for heavy phone contact

• Requires close-up and computer screen distance vision ability

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENT

The work environment characteristics are similar to those of an office setting with various office equipment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.