Technical Sales Specialist

Overview Become part of a respectful, innovative, and winning team that plays a critical role in the growing oriented strand board (OSB) and engineered wood products market. Recognized globally as a leader in stranding technology, Kadant Carmanah Design (KCD) designs and manufactures leading-edge machinery for a stable, in-demand industry, building on more than 100 years as a trusted industry supplier. At KCD, our success is built on long-term customer relationships, technical excellence, and a collaborative work environment where employees are respected and empowered to thrive. Everyone at KCD is aligned around a common goal: delivering high-quality equipment, service, and technical support to our customers. Our culture emphasizes teamwork, integrity, and continuous improvement. This approach has enabled decades of success and international growth within the engineered wood products industry. As a Technical Customer Sales Specialist, you will act as a trusted technical partner to our customers. This role blends technical knowledge, customer service, and consultative sales, supporting customers throughout the lifecycle of their equipment. You will work closely with OSB producers to: Provide technical support and application guidance Identify opportunities for aftermarket parts, upgrades, and retrofits Translate customer needs into clear technical and commercial proposals This position involves regular travel to customer sites across Canada, the United States, and internationally, where you will interface with maintenance teams, engineers, and plant leadership. Responsibilities Define scope for machine retrofits, upgrades, and spare parts Prepare accurate technical quotations with cross‑functional teams Interpret mechanical, electrical, and hydraulic drawings for customers and stakeholders Provide on‑site and remote technical support Build and maintain strong customer relationships Assess customer needs and recommend performance, reliability, and safety improvements Maintain expertise across all KCD equipment and systems Support service projects with planning and preparation Manage project schedules and ensure milestone delivery Document customer interactions and project details professionally Qualifications Post-secondary education in Mechanical/Electrical Engineering, Mechatronics, or related Red Seal trade (e.g., Industrial Mechanic, Heavy Duty Technician) Strong hands-on mechanical aptitude with industrial equipment Basic to intermediate working knowledge of hydraulic and electrical systems Ability to read mechanical, hydraulic, and electrical drawings Excellent communication and interpersonal skills; customer-focused and consultative Able to clearly explain technical concepts to diverse audiences Highly organized with strong attention to detail Proficient in Microsoft Office and collaboration tools Willing and able to travel domestically and internationally (including the U.S.) Committed to continuous learning and improvement Considered Assets: Industrial or technical sales experience OSB, wood products, or engineered wood industry background Manufacturing and/or maintaining machinery Industrial field service or maintenance experience ERP system experience, preferably Epicor Compensation & Benefits Competitive salary, negotiable based on experience Opportunities for career growth and advancement Extended Health, Dental, Disability, Life Insurance & AD&D (after 3 months) RRSP matching program (after 6 months) Employee Assistance Program Company events and team activities Casual dress code On-site parking Job Type & Schedule Full-time, Permanent Monday–Friday, daytime hours Travel 1-3 times per month, may include weekends Define scope for machine retrofits, upgrades, and spare parts Prepare accurate technical quotations with cross‑functional teams Interpret mechanical, electrical, and hydraulic drawings for customers and stakeholders Provide on‑site and remote technical support Build and maintain strong customer relationships Assess customer needs and recommend performance, reliability, and safety improvements Maintain expertise across all KCD equipment and systems Support service projects with planning and preparation Manage project schedules and ensure milestone delivery Document customer interactions and project details professionally Post-secondary education in Mechanical/Electrical Engineering, Mechatronics, or related Red Seal trade (e.g., Industrial Mechanic, Heavy Duty Technician) Strong hands-on mechanical aptitude with industrial equipment Basic to intermediate working knowledge of hydraulic and electrical systems Ability to read mechanical, hydraulic, and electrical drawings Excellent communication and interpersonal skills; customer-focused and consultative Able to clearly explain technical concepts to diverse audiences Highly organized with strong attention to detail Proficient in Microsoft Office and collaboration tools Willing and able to travel domestically and internationally (including the U.S.) Committed to continuous learning and improvement Considered Assets: Industrial or technical sales experience OSB, wood products, or engineered wood industry background Manufacturing and/or maintaining machinery Industrial field service or maintenance experience ERP system experience, preferably Epicor Compensation & Benefits Competitive salary, negotiable based on experience Opportunities for career growth and advancement Extended Health, Dental, Disability, Life Insurance & AD&D (after 3 months) RRSP matching program (after 6 months) Employee Assistance Program Company events and team activities Casual dress code On-site parking Job Type & Schedule Full-time, Permanent Monday–Friday, daytime hours Travel 1-3 times per month, may include weekends