Concierge Desk Rep

Additional Information About the Role Location Barnes Jewish Hospital Full Time - 40 hours Day Shift (1) Monday - Friday 5 am to 1:30 pm (2) Sunday - Wednesday 10:30 am to 9 pm Benefit Eligible Role Customer Service experience is a plus! Healthcare experience is a plus as well! Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Preferred Qualifications Role Purpose Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors. Responsibilities Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines. Provides information regarding the medical center and local area. Greets patients and visitors, provides patient and hospital information and escort services to those in need. Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus. Assists with patient arrival and departure. Minimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Experience 2-5 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being. Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary . *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine, supported by a house staff of residents, interns, fellows and other medical professionals. Recognizing its excellence in nursing care, Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center. Role Purpose Provides effortless and seamless movement in and out of the medical center as the first impression that patients and visitors experience. Provides coverage of the information desks and interacts with target audiences, internal resources and external vendors. Responsibilities Handles customer concerns and complaints immediately using appropriate service recovery tools and guidelines. Provides information regarding the medical center and local area. Greets patients and visitors, provides patient and hospital information and escort services to those in need. Utilizes technology to appropriately direct guests, visitors and patients throughout hospital campus. Assists with patient arrival and departure. Minimum Requirements Education High School Diploma or GED Experience Supervisor Experience No Experience Preferred Requirements Experience 2-5 years