Credit Accounting Manager

The Credit / Accounting Manager is responsible for overseeing the credit, accounts receivable, billing, collections

and general accounting functions by supporting month end close and financial reporting as well as ensuring that

hotel’s service and accounting standards are met.

· To consistently provide thoughtful, caring and sincere service

· To lead and manage the day-to-day activity of the Credit Department and ensure all standards are followed

· To handle and ensure all procedures regarding billing, collection, credit cards, inquiries, chargebacks are followed

· To inspect all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection

efforts of these accounts where necessary

· To review all requests for credit and approve as appropriate according to the in-house credit policies.

Communicate approval or non-approval to the appropriate managers

· To manage and assist in the preparation of invoices, refunds, cancellations, transfers for all approved group,

transient, golf and membership accounts with the appropriate supporting documentation

· To obtain credit references and monitor Accounts Receivables ledgers and follow up on overdue balances

· Coordinate with Front Office, Membership, Sales and Events teams on billing and payment instructions

· To support internal and external audits to ensure financial records are maintained in compliance with

accepted policies and standard operating procedures

· To assist with month end and prepare journal entries, account reconciliations, including ledger accounts and

ensure all financial reporting deadlines are met

· To establish and monitor the implementation and maintenance of accounting control procedures

· To balance operational, administrative and Colleague needs

· To ensure accurate and appropriate recording and analysis of revenues and expenses

· To follow departmental policies and procedures and all safety policies

· Maintain strong relationships with members, guests and colleagues while resolving sensitive financial

matters professionally

· Other duties as assigned

Previous leadership experience in a Credit department and/or Accounting Manager an asset/preferred

· Computer literate in Microsoft Window applications and/or relevant computer applications required

· University/College degree in a related discipline required/preferred

· Proficiency in Excel, aging analysis and reconciliations

· Excellent communication and organizational skills

· Strong interpersonal and problem solving abilities

· Highly responsible & reliable with exceptional attention to detail

· Ability to work cohesively with fellow colleagues as part of a team

· Ability to focus attention on guest needs, remaining calm and courteous at all times

· Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through

· Ability to work without direct supervision

· Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job

orientation based on specific tasks and methods

Physical Demands: · Physical aspects of the position include but are not limited to the following:

· Frequent sitting throughout shift.

· Occasional walking, lifting and carrying up to 20 lbs.

· Occasional kneeling, pushing, pulling, lifting.

· Occasional ascending or descending ladders, stairs and ramps.

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging

We celebrate our differences. We support each other and we always stand together.​

Empowerment

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity

We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.