APAC Customer Account Coordinator

Job Summary

The APAC Customer Account Coordinator supports end-to-end order management, customer service, and logistics coordination for Japan region.

This role oversees the full sales order lifecycle—from purchase order verification and processing to backlog management and shipment coordination—ensuring timely communication with customers and internal stakeholders. Working closely with sales, material planners, and third-party logistics providers, the coordinator helps maximize revenue, optimize shipments, and resolve allocation or supply challenges.

The position also includes order prioritization, KPI reporting and analysis, and maintaining accurate records in compliance with company policies.

Responsibilities

· The APAC Customer Account Coordinator is responsible for customer order administration, sales support, and logistics coordination across Retail, Commercial, and Service Provider accounts.

· Manage the full lifecycle of sales orders and RMAs in Oracle, from order booking through fulfilment and returns (hardware and software).

· Prioritize and expedite sales orders to meet revenue and shipment targets.

· Maintain accurate and up-to-date departmental records in accordance with company policies.

· Support end-to-end customer operations, including onboarding, inventory management, and account reconciliation.

· Provide proactive and timely communication to customers and sales teams regarding order status, shipment updates, and issue resolution.

· Coordinate and schedule shipment appointments through customer logistics portals.

· Partner with third-party logistics providers to ensure efficient and accurate order fulfilment.

· Collaborate with material planners and sales teams on new product introductions (NPI) and product allocation management.

· Work closely with IT to improve business system performance and drive process automation.

· Prepare and analyse monthly KPIs and performance reports.

· Ensure compliance with ISO and SOX requirements.

Knowledge/Skills/Competencies

· Business-level fluency in both English and Japanese (written and spoken) is mandatory.

· Minimum of 2 years of experience in customer service or order management within an electronics manufacturer or trading company, preferably in a multinational environment.

· Strong ability to work accurately and responsibly in a structured, high-volume environment while maintaining attention to detail.

· Able to manage multiple tasks efficiently and prioritize work to meet deadlines in a fast-paced setting.

· Demonstrates a high level of accountability, professionalism, and commitment to service excellence.

· Strong interpersonal skills with the ability to build cooperative and respectful relationships across internal departments and external customers.

· Excellent written and verbal communication skills, with the ability to communicate clearly and appropriately in cross-cultural business environments.

· Experience with ERP systems (Oracle preferred), database management, and advanced proficiency in MS Excel.

· Logical thinking and problem-solving ability with a proactive and team-oriented approach.

· University degree is preferred; equivalent combination of education and relevant experience will be considered.

Disclaimers

· This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, functional requirements or responsibilities associated with the position.

· Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

· NETGEAR is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available people in every job. Company policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender, gender identity, gender expression, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition including genetic characteristics, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. It also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.

Company Statement/Values

At NETGEAR, we are on a mission to unleash the full potential of connectivity with intelligent solutions that delight and protect. We turn ideas into innovative networking products that connect people, power businesses, and advance the way we live.

We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our success. And as teammates, we commit to taking our work to the Next Gear by living our values: we Dare to Transform the future, Connect and Delight our customers, Communicate Courageously with each other and collaborate to Win It Together. You’ll find our values woven through our processes, present in our decisions, and celebrated throughout our culture.

We strive to attract top talent and create a great workplace where people feel engaged, inspired, challenged, proud and respected. If you are creative, forward-thinking, passionate about technology and are looking for a rewarding career to make an impact, then you've got what it takes to succeed at NETGEAR. Join our network and help us shape the future of connectivity.

NETGEAR hires based on merit. All qualified applicants will receive equal consideration for employment. All your information will be kept confidential according to EEO guidelines.