Partnerships Operations Executive

PARTNERSHIPS OPERATIONS EXECUTIVE

WE ARE MAKING TRAVEL EFFORTLESS.

Join Us.

Whether it’s to visit the people closest to us, starting an exciting adventure, or a career-defining business trip, travel is an essential part of our lives. Yet we've all experienced the aches and pains of getting to our destination. Today, more than 4 billion airline passengers rely on technology that hasn't kept up with the expectations of the modern connected traveller.

That’s why we’ve started to rebuild the infrastructure that underpins the travel industry. We’re on a mission to unravel travel, simplifying systems and building the tools that will make the future of travel effortless.

We were part of Y Combinator S18's cohort and we are backed by Benchmark, Blossom, Index Ventures and Kima Ventures. A fantastic set of investors that has helped build some of the world's largest companies.

PARTNERSHIPS AT DUFFEL

Partnerships defines and executes Duffel’s global supply strategy across airlines and emerging travel verticals. As our supplier portfolio grows, so does the need for strong operational coordination and commercial accuracy. This role ensures our partnerships remain organised, visible and running smoothly day to day.

WHAT WE'RE LOOKING FOR IN YOU

• Experience: 2–4 years in travel partnerships, commercial operations, or airline account management.
• Industry Knowledge: A solid understanding of airline distribution models (GDS and NDC) is highly valuable.
• Data Literacy: Comfort working with performance data, commercial reporting, and commission structures.
• Operational Excellence: Exceptional attention to detail and a proactive mindset for handling both strategic context and operational follow-through.
• Communication: Confidence communicating with external partners and internal stakeholders in a fast-growth or startup environment.

WHAT YOU'LL BE WORKING ON

• Reporting & Visibility: Owning recurring supplier performance reporting across airlines, hotels, and other travel partners.
• Commercial Tracking: Monitoring commission structures, incentives, and contractual mechanics to ensure internal accuracy.
• Operational Coordination: Supporting tasks such as coordinating GDS commission loads and uploading agreements.
• Relationship Management: Acting as the day-to-day contact for suppliers and managing inbound partnership requests.
• Process Improvement: Continuously improving internal documentation and reporting frameworks within the Partnerships team.

A FEW KEY PIECES OF INFORMATION BEFORE APPLYING

📍 Location: We are based in Shoreditch, London and have a hybrid work-from-home policy and require everyone to come to our office on Tuesdays and Thursdays.

📝 Interview Process: Our interview process consists of three stages: a recruiter screen, a hiring manager interview, and a final stage interview.

✔️ Background Checks: If you are successful, all offers will be pending satisfactory background checks (we partner with a third-party provider to do so) and employment references.

WHY JOIN DUFFEL?

We’re a growth-focused team that values open communication, diverse perspectives, and true ownership. We want you to feel empowered in your role, which is why every permanent employee becomes a company shareholder.

🌍 Live Your Best Life

• Duffel Travel Allowance: We subsidise your wanderlust.
• Work From Anywhere (60 days): Your office, your rules.
• Sabbaticals: Long-term loyalty, long-term breaks.
• Flexible Bank Holidays: Swap holidays to suit your schedule.

🔋 Level Up & Give Back

• Study Days: Get paid to learn.
• Volunteering Day: One day a year to save the world.
• Electric Car & Cycle Schemes: Eco-friendly rides, tax-free prices.

🛡️ The Essentials, Upgraded

• Family Leave (maternity, paternity and adoption): Big support for life’s biggest moments, 26 weeks fully paid.
• Pensions & Loans: Future-proofing and interest-free commuting.
• Eye Tests: Keeping your vision (and your style) sharp.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER. WE BELIEVE THAT THE KEY TO OUR SUCCESS IS EMPLOYING A DIVERSE TEAM, THAT'S WHY RECRUITMENT DECISIONS ARE ONLY BASED ON YOUR EXPERIENCE AND SKILLS. WE VALUE YOUR ABILITY TO PROBLEM SOLVE AND BUILD AMAZING THINGS SO WE WELCOME APPLICATIONS FOR EVERYONE - REGARDLESS OF AGE, SEX, DISABILITY, SEXUAL ORIENTATION, RACE, RELIGION OR BELIEF.

NOTE TO RECRUITMENT AGENCIES DUFFEL DOES NOT ACCEPT SPECULATIVE CV'S FROM EXTERNAL PARTIES. ANY UNSOLICITED CV'S SENT TO US WILL BE TREATED AS PROPERTY OF DUFFEL, AND ANY ATTACHED TERMS AND CONDITIONS ASSOCIATED WITH THESE CV'S WILL BE NULL AND VOID.