Senior People Systems Engineer, Workday

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do The Sr. People Systems Engineer plays a lead role in the implementation, management, support, and maintenance of Docusign’s HR systems and processes. This position requires a highly driven individual with strong emotional intelligence, a true self-starter with demonstrated experience in high growth, fast-paced organizations. The successful candidate will have the ability not to just drive consensus and provide direction but will be seen as a hands-on subject matter expert capable of delivering HR technology solutions required to solve complex business issues. This position is an individual contributor role reporting to the Director of Enterprise Applications – HRIS. Responsibility Maintain and support the Job and Compensation architecture, ensuring foundational structures align with organizational growth and AI-driven leveling tools Design and optimize Workday Business Processes (BPs) and leverage AI to identify bottlenecks and streamline approval chains for better user experience Manage and audit complex Condition Rules and calculated fields to ensure accurate data routing and system behavior Partner with stakeholders to synthesize process knowledge into improvements and identify opportunities to integrate Machine Learning (ML) to automate repetitive tasks Design, develop, and maintain custom reports and dashboards and utilize predictive modeling and advanced Workday reporting tools to provide proactive workforce insights Ensure the seamless flow of HR data across systems, focusing on maintaining high-quality data sets for AI model readiness and data integrity Provide data, evidence, and documentation for SOX audits, ensuring that both manual and automated workflows remain transparent and auditable Research root causes of system issues; serve as the lead liaison between internal customers and all support entities for complex problem resolution Create test scenarios and perform rigorous testing to ensure all processes specifically AI logic and custom BP to meet predetermined goals Manage documentation for system configurations, AI prompts, and compliance requirements to ensure scalability in a public company environment Bridge time zones effectively and ensure crisp handoffs and decision velocity with US counterparts Job Designation Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation) Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic 8+ years of experience managing enterprise platforms and applications, with significant hands-on experience and proven problem-solving skills in complex environments 5+ years of mandatory experience in Workday HCM (Business Processes, Reporting, Condition Rules), Talent Management, and Learning B.S. degree in Business, Information Systems, Computer Science, or a related field Preferred Proven experience maintaining Job Profiles, Grade Profiles, and Compensation Step structures within a global environment Administration or implementation experience with Workday in a public, SOX-compliant environment Experience with Workday Advanced Comp, and Workday Extend is highly preferable Ability to partner with stakeholders across departments to drive the adoption of new technologies and AI-enhanced workflows Ability to manage change effectively, specifically regarding the ethical implications of AI in human resources Demonstrated experience or interest in HR automation, Prompt Engineering, or implementing AI features within enterprise software Life at Docusign Working here Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live. Accommodation Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com. If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance. Applicant and Candidate Privacy Notice #LI-Hybrid #LI-SA4 The Sr. People Systems Engineer plays a lead role in the implementation, management, support, and maintenance of Docusign’s HR systems and processes. This position requires a highly driven individual with strong emotional intelligence, a true self-starter with demonstrated experience in high growth, fast-paced organizations. The successful candidate will have the ability not to just drive consensus and provide direction but will be seen as a hands-on subject matter expert capable of delivering HR technology solutions required to solve complex business issues. This position is an individual contributor role reporting to the Director of Enterprise Applications – HRIS. Responsibility Maintain and support the Job and Compensation architecture, ensuring foundational structures align with organizational growth and AI-driven leveling tools Design and optimize Workday Business Processes (BPs) and leverage AI to identify bottlenecks and streamline approval chains for better user experience Manage and audit complex Condition Rules and calculated fields to ensure accurate data routing and system behavior Partner with stakeholders to synthesize process knowledge into improvements and identify opportunities to integrate Machine Learning (ML) to automate repetitive tasks Design, develop, and maintain custom reports and dashboards and utilize predictive modeling and advanced Workday reporting tools to provide proactive workforce insights Ensure the seamless flow of HR data across systems, focusing on maintaining high-quality data sets for AI model readiness and data integrity Provide data, evidence, and documentation for SOX audits, ensuring that both manual and automated workflows remain transparent and auditable Research root causes of system issues; serve as the lead liaison between internal customers and all support entities for complex problem resolution Create test scenarios and perform rigorous testing to ensure all processes specifically AI logic and custom BP to meet predetermined goals Manage documentation for system configurations, AI prompts, and compliance requirements to ensure scalability in a public company environment Bridge time zones effectively and ensure crisp handoffs and decision velocity with US counterparts Basic 8+ years of experience managing enterprise platforms and applications, with significant hands-on experience and proven problem-solving skills in complex environments 5+ years of mandatory experience in Workday HCM (Business Processes, Reporting, Condition Rules), Talent Management, and Learning B.S. degree in Business, Information Systems, Computer Science, or a related field Preferred Proven experience maintaining Job Profiles, Grade Profiles, and Compensation Step structures within a global environment Administration or implementation experience with Workday in a public, SOX-compliant environment Experience with Workday Advanced Comp, and Workday Extend is highly preferable Ability to partner with stakeholders across departments to drive the adoption of new technologies and AI-enhanced workflows Ability to manage change effectively, specifically regarding the ethical implications of AI in human resources Demonstrated experience or interest in HR automation, Prompt Engineering, or implementing AI features within enterprise software