Project Manager - Support Operations

About Us: DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. http://www.dailypay.com/press

THE ROLE

We are seeking an experienced Project Manager to join our Support Operations team within Customer Operations. In this role, you will be responsible for coordinating and managing a variety of projects with stakeholders across the Customer Operations team and keeping the team informed about the impact of these projects. You will play a critical role in ensuring R&D projects are delivered on time and meet DailyPay and our team’s operational requirements to the highest quality standards.

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

HOW YOU WILL MAKE AN IMPACT

Project Planning and Execution

• Define project scope, objectives, and deliverables in collaboration with stakeholders inacross Customer Operations and DailyPay
• Develop detailed project plans, including timelines, resource allocation, and deliverables
• Execute projects according to plan, proactively managing risks and issues
• Track project progress, monitor performance, and provide regular updates to stakeholders

Stakeholder Management

• Collaborate effectively with cross-functional teams, including Product, Engineering,
• Compliance, and Customer Operations
• Build strong relationships with internal and external stakeholders, ensuring alignment and clear communication
• Facilitate meetings, workshops, and presentations to drive project success
• Communicate changes to stakeholders and tailor communications to different audience levels

Risk Management

• Proactively identify and assess potential project risks
• Develop and implement mitigation strategies to minimize risks and ensure project success
• Escalate issues and roadblocks appropriately to ensure timely resolution

WHAT YOU BRING TO THE TEAM

• 2 years minimum experience working in call centers, preferably in a financial service

context, coordinating across borders and timezones

• Proven experience balancing the needs of various stakeholders to deliver results
• Comfortable giving feedback both positive and negative to drive success
• Expert level knowledge of project management and best practices
• Familiarity with customer support tech stack / tooling
• Exemplary communication skills across all mediums and with all levels of stakeholder

WHAT WE OFFER

• Exceptional health, vision, and dental care
• Opportunity for equity ownership
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match