Provide personalized luxury service to guests throughout their stay, from welcome, in-room check-in, and during the stay to departure arrangements and check-out.
Ensure guest rooms are fully prepared according to preferences while maintaining cleanliness, presentation, and health & safety standards.
Anticipate and respond to guest needs with attention to detail, including luggage assistance, laundry, restaurant reservations, food & beverage service, and special requests.
Handle guest complaints and service issues professionally, ensuring prompt resolution, guest satisfaction, and proper reporting.
Coordinate closely with all departments, update guest preferences and profiles, ensure smooth shift handovers, and support seamless daily operations.

Strong knowledge of luxury hospitality service standards, SOPs, LQA guidelines, and brand presentation standards.
Proven leadership skills with experience training, coaching, and developing Butler teams in etiquette, protocol, and personalized guest service.
Excellent guest relations, problem-solving, and service recovery skills with the ability to handle sensitive situations discreetly and professionally.
Highly detail-oriented with strong organizational skills to manage VIP arrivals, departures, and multiple priorities seamlessly.
Flexible and adaptable with the ability to work varied schedules in a fast-paced luxury hospitality environment.

Butlers 5 Position (2 Russian - English Speaking) (2 Thai - English Speaking) (1 Chinese - English speaking)

Explore more