Front Desk Assistant

Receptionist Duties

▪    Welcoming, receiving, signing in and dealing with staff, pupils, parents, school visitors and other stakeholders as appropriate

▪     Dissemination of information and enquires to relevant departments to action

▪     Actioning all enquires within specified time

▪    Share information broadly with administrators, teachers, and students’ families through emails, flyers or phone calls, ensuring that necessary information is properly transmitted.

▪   Managing the staff, pupil, parents and visitor school entry system

▪    Responsible for providing information on a variety of topics, including rules, disciplinary measures, and day-to-day operations of the school.

▪   Ensure presence at the welcome desk at all times

▪    Ensuring all tools required to respond to queries/parents are present and assessible especially with regards specials and extra-curricular activities

Customer Service Duties

▪    Responsible for all customer related correspondence

▪    Receiving calls from customers and parents and disseminating for action to relevant departments

▪    Up to date with all extra-curricular/specials activities to be able to respond to all enquires

▪    Acts as a resource in resolving customer issues brought to the Department by utilizing excellent TLP process knowledge

▪    Work tirelessly towards ensuring all customer complaints are resolved

▪     Build and develop strong and positive relations with other heads of department

▪     Develop parent liaison and relationships ensuring that word of mouth comments is positive

▪     Positively represent the school at all times

▪     Provide focused and high quality of customer care at all times.

▪     Relate to all TLP/TLPC Customers and provide professional customer service always.

▪     Attend to parent issues and give prompt response, solutions and comfort always.

Admission Duties

▪     Attend to Admissions enquiries, grant tours of the building and arrange play dates

▪     Manage the application process for new families including application processing, answering questions, communicating clear expectations and maintaining the admissions database

▪     Follow up on enquiries and set up Parents interview.

▪     Upload and update Enquiries/Admissions Database

▪     Arrange student Admission letter and Parents orientation sessions.

▪     Follow Admissions standardized procedures and contribute to the effective development of best practice in terms of operation and delivery

▪     Be aware of our key messages and promises, and ensure these are consistently communicated to potential or existing parents;

Communication Duties

▪     Operating the school’s main telephone in a professional manner, transferring calls, or taking and delivering messages as appropriate

▪     Managing the school’s main inbox, replying, forwarding messages and making

▪     appointments for staff as appropriate

▪     Managing the school’s public noticeboard, adding and removing content as needed

Educational Qualifications:

▪     A minimum of NCE or OND degree in

Education or Administration.

Relevant Experience:

▪    Experience within a customer-centric, transaction-based administration process an advantage.

▪    Education Admission experience is desirable.

Key Competences:

▪   Self-motivated, flexible and adaptable

▪   Proficient communicator both oral and written

▪   Excellent organizational skills

▪   A people person with a warm and friendly nature, unflappable

▪   under pressure.

▪   Good team player within a multifunctional team

Benefits

• A good salary and serene working environment
• Opportunities for career progression
• HMO insurance
• Educational assistance
• Discounted tuition for children