Customer Service Officer

Job Description

We are seeking a highly motivated and detail-oriented Customer Service Officer to join our team in Birmingham, AL. This role is ideal for individuals who excel in providing exceptional service, solving problems efficiently, and ensuring that every client interaction reflects our company’s values. As a key point of contact for customers, you will play an essential role in building trust and delivering a positive experience.

Responsibilities

• Handle inbound and outbound customer inquiries via phone and email in a professional manner

• Resolve product and service issues by clarifying the customer’s complaint and determining the cause

• Follow up to ensure customer satisfaction and maintain a high level of service quality

• Maintain accurate records of customer interactions and transactions

• Collaborate with other departments to ensure customer concerns are addressed effectively

• Continuously improve service processes by offering suggestions and feedback

• Maintain up-to-date knowledge of products, services, and company procedures

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

• 2+ years of experience in a customer service or client-facing role

• Strong communication and interpersonal skills

• Ability to multitask, prioritize, and manage time efficiently

• Proficient in Microsoft Office and CRM systems

• Critical thinking and problem-solving abilities

• Professional demeanor and commitment to excellence

Benefits

• Competitive annual salary ($55,000 – $62,000)

• Opportunities for career advancement and professional development

• Supportive and collaborative work environment

• Paid time off and holidays

• Comprehensive training and onboarding programs

• Access to employee assistance resources