Customer Service Representative (Level II)

Position Details:

Client: Banking and Finance

Location: Phoenix, AZ – 85034-4216

Job Title: Customer Service Representative (Level II)

Duration: 8 Months (could go beyond)

Pay Rate: $16.50/hr

Shift timing: Monday to Friday 6:00 AM to 8:00 PM - be flexible to work as shift between these hours

• Call center exp desired MUST be able to navigate through multiple systems

• Smile in your voice customer service

• Mortgage exp helpful

Job Summary:

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence.

• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting.

• Requires advanced knowledge of the organization, products and/or services.

• Must have good communication and problem-solving skills.

• May research issues or transfer to a research function.

• May involve cross selling or up selling of other financial products.

• Handles customer calls with somewhat more complexity.

• Generally has more than 1 year of experience.

• The bank is closed on Labor Day, Veterans Day, Thanksgiving, Christmas and New Years Day.

• All contractors will be expected to work all other days of the week.

Training: 9am-6pm (4 week classroom training). Once training is completed, the schedule may be flexible but most likely will be 10am-7pm (4 week On Job Training)

To know more about this position or to schedule an interview, please contact

Vishal Patel

vishal.npatelat)collabera.com

973-413-6570