Customer Service Representative (Level III)

Must be able to work shift from 6:00am-8:00pm and be flexible

Training class will be 10:00am-7:00pm Monday through Friday

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. 
• Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. 
• Uses computerized system for tracking, information gathering, and/or troubleshooting. 
• Handles customer calls with somewhat more complexity. 
• The bank is closed on Thanksgiving, Christmas and New Years Day. 
• All contractors will be expected to work all other days of the week. 

Job Requirements:

Call Center/Customer Service assessment score with 80% min and typing skills test with 30-40 wpm are required for all submittals.

• Call center exp desired MUST be able to navigate through multiple systems 
• Smile in your voice customer service.
• Mortgage exp helpful.
• Requires advanced knowledge of the organization, products and/or services. 
• Must have good communication and problem-solving skills. 
• May research issues or transfer to a research function. 
• May involve cross selling or up selling of other financial products. 

• 2-5 years CSR or call center RECENT experience.
• Experience with handling large volume of calls.
• Experience in working in a banking/finance industry a plus.