Client Service Specialist (Legal Secretary)

The Client Service Specialist provides administrative client services to both internal and external clients.

In this capacity, the Client Service Specialist will:

• Maintain a consistent physical presence required to facilitate an interactive and collaborative environment ensuring seamless support to the practice;
• Facilitate client communications and coordinate client meetings;
• Coordinate pending matters and projects and action items for each day, tracking deadlines and follow up;
• Roll calls, maintain phone logs, maintain calendar, scheduling, expense reports and travel arrangements;
• Execute legal practice tasks and projects; maintain client materials in document management system;
• Execute administrative functions and facilitate completion of tasks opening of new matters, engagement letters, client presentations, meetings and other administrative projects as assigned;
• Proofread and redline complex legal documents and correspondence;
• Prepare complex legal documents and correspondence; apply subject matter expertise in coordination of legal practice tasks and projects;
• Understand and support client billing processes including: ensure adherence to time entry protocols and best practices; proofread, edit, and review client bills; application of proper task codes and matter management; coinciding math aptitude and skills to support rates, rate changes, write-offs, preparation of expense reporting and audits as required;
• Manage the legal and administrative practices of attorneys and facilitate service levels that meet client requirements;
• Work overtime as required; and
• Demonstrate adaptability, flexibility, initiative and innovation in handling a wide variety of additional projects as required.

 

Proficiencies:

• Advanced ability to multi-task and effectively prioritize assignments including the ability to collaborate, delegate and work as part of a team;
• Must be detail oriented;
• Advanced to Expert proficiency in rules of English grammar, spelling and punctuation;
• Advanced proficiency in MS Word and document editing/comparison applications;
• Advanced proficiency in MS Outlook and web-based conference call/web-sharing applications;
• Advanced proficiency in MS Excel and spreadsheet/database applications;
• Advanced proficiency in MS PowerPoint and presentation applications;
• Advanced knowledge of time keeping, expense processing and billing;
• Proficiency in document management applications;
• Ability to work successfully in a fast-paced environment, both independently and as part of a team;
• Proven ability to effectively coordinate with other firm-wide departments with the necessary communication skills to transfer instructions/data, verify results, resolution of conflict and delivery or results; and
• Excellent written and oral communication skills required with strong ability to meet deadlines and provide results while supporting Firm policy and procedures.

• Associate’s degree or Bachelor’s degree (preferred);
• At least 5 years of legal or relevant entertainment/executive support experience; and
• Entertainment experience is a plus.

Salary: $76,000 - $105,000

Eligible employees can participate in the cpmpany's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!