Dispatch Clerk - II

Duties may include, but are not limited to, the following:  A. Monitoring of all work activity and escalating as needed to ensure work is completed within set objectives.  B. Coordinate/deploy resources as determined by alarms, queues, trouble volumes, outages, preventative maintenance requirements and provisioning work requests.  C. Analyzing network facilities and CPE (Routers, CSU, Modem, etc.) equipment by using computerized test equipment to remotely isolate the repair problem.  D. Monitoring and tracking Services and Network Operations provisioning, maintenance and alarm work active.  E. Making risk assessments regarding the health of the Network based on standing alarms and other pertinent criteria.  F. Contacting internal and external customers (IXCs, CLECs, ILECs, vendors, etc.) to verify the site readiness, activity, schedule repair, and quote billing charges if necessary.  G. Operate a keyboard and use computers while sitting for prolonged periods of time. Generally wears a headset for extensive periods of time.  H. Creating swivelchair dispatches as needed to ensure all provisioning and maintenance orders are cared for.  I. May be required to perform additional duties and tasks as required by the Company. 

Job Qualifications  Individuals with 2+ years working experience in the following systems:  • Coa Global  • ETMS WOW  • PC  • NETPRO  • TCOMS  • F&E  • NOMCS  • ERLOG  • COA Scheduler 

Degree preferred but not required  Shift TBD: Initially set at 8am-5pm but this schedule is subject to change as this is 24/7 environment.

Vivek Salvatore

vivek.salvatore(@)americanetworks.com

(973) 582-3458