Application Support Analyst (ELMs)

What you will do:

Functional Support: 
Deliver comprehensive functional support for wholesale banking systems, with a focus on treasury, trade finance, and cash management, ensuring seamless integration and optimal operation.

Incident Management: 
Manage and resolve incidents related to application issues, ensuring minimal disruption to business operations.

System Configuration:
Oversee the configuration and customization of applications to meet business requirements.

Vendor Management: 
Manage relationships with application vendors, ensuring compliance with Service Level Agreements (SLAs) and timely resolution of issues.

Business Analysis:
Conduct business analysis and requirements gathering to support application enhancements and new implementations.

Disaster Recovery:
Develop and implement IT disaster recovery plans for wholesale banking applications, ensuring data availability and system resilience.

Training: 
Provide adequate training and support to end-users, ensuring they are proficient in using the banking applications.

Reporting: 
Develop and maintain management information reports and dashboards using relevant tools.

Preventive Measures: 

Anticipate application problems and implement preventive measures to ensure system stability and performance.

What you will bring:

• Bachelor’s degree in computer science, Information Technology, or a related field. A master’s degree or relevant professional certification is a plus.
• Minimum of 4-6 years of experience in Finacle ELMS, VAM modules application support and configuration management.
• Strong knowledge of applications like Finacle Core, ELMS, VAM.
• Excellent problem-solving and analytical skills.
• Strong communication abilities.
• Good Functional knowledge on banking concepts. 
• Experience and understanding of typical software development lifecycles and best practices.
   

• In-depth knowledge of Finacle ELMS, VAM modules.
• Basic knowledge on AWS Cloud Infrastructure activities.
• Excellent problem-solving and analytical skills.
• Ability to work independently and in a team environment.
• Proficiency in SQL, Oracle, and other relevant database management systems.
• Experience with middleware and integration technologies.
• Ability to manage multiple priorities and work under pressure.
• Strong vendor management and negotiation skills.
• Strong communication and interpersonal skills.