Unified Communications/Skype Operations Analyst

Job Title: Unified Communications/Skype Operations Analyst

Location: Plano, TX

Duration: Contract

Job Description:

1. Skype for Business Server / Lync client support (PC, Mac and mobile)

• Skype for Business Server / Lync video room systems support
• Support of Polycom or Cisco Skype integrated devices
• Support, optimize and maintain Skype for Business Server / Lync infrastructure with high availability
• Skype for Business / Lync application patching
• Manage support escalations and drive issue resolution to completion including leveraging of proper processes and communications, working with vendors as required
• Reporting, monitoring and Analytics – generate reports and monitor UC traffic in real time, respond and react to System Center Configuration Manager (SCCM) alerting

All your information will be kept confidential according to EEO guidelines.