Desktop Support

• The Helpdesk Analyst provides technical assistance, support and advice to end users; this entails investigating and resolving computer software and hardware issues.

Required Skills:

• Excellent written and verbal communication skills

• Ability to resolve end user issues utilizing remote tools

• Familiarity with ticketing systems

• Experience with the removal of viruses and/or malware

• Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience

• MS Office (2010 and above); 2-3 years exp.

Preferred:

• Previous experience using TeamViewer

• Excellent written and verbal communication skills

• Ability to resolve end user issues utilizing remote tools

• Familiarity with ticketing systems

• Experience with the removal of viruses and/or malware

• Windows (Windows 7 and above), Smartphones (Android, IOS etc.); 2-3yrs. experience

• MS Office (2010 and above); 2-3 years exp.

All your information will be kept confidential according to EEO guidelines.