Help Desk Analyst

• Understanding of Desktop Support and Software Licensing Services.

• Uses creativity and innovation to automate and streamline processes and procedures.

• Understands customer support, likes to work with people and can ensure that the customer is satisfied.

• Ability to troubleshoot in a high level systematic way. Ability to identify issues and research cause.

• Working knowledge of Excel spreadsheets.

• Strong communication/leadership skills.

• Strong influence, collaboration and negotiation experience.

• Ability to collaborate with supporting resources across business and/or functional lines.

• Have excellent oral and written skills/possess strong meeting and work session facilitation skills.

• Act as the escalation point for high priority support issues.

• Ability to interpret end user license agreements.

• Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).

• Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements (Software installation requests).

• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.

• Must be knowledgeable in the English language/speak clearly and understandably use the English language.

Mandatory Requirements/Time:

• 1 Year I.T experience

• 1Year Troubleshooting experience

• 1 Year experience documenting procedures

Desired Skills/Time

• Service Now experience is desired.

• 1 Year I.T experience

• 1Year Troubleshooting experience

• 1 Year experience documenting procedures

Desired Skills/Time

• Service Now experience is desired.

All your information will be kept confidential according to EEO guidelines.