Help Desk Technician I

Rewarding career. Competitive salary. Outstanding benefits.

The Help Desk Technician I performs a variety of functions to assure quality of operations throughout Whitman Hospital and Medical Clinics, including support of the main campus location as well as outlying clinic support.  Specific areas of responsibility include support of hardware, software, communications, cabling, general and specialized equipment, and may also include support of electrical and electronic installation and troubleshooting.

 

STANDARD EXPECTATIONS

• Promotes a Positive Working Environment

  • Conducts oneself in line with organization’s mission, values and standards of behavior.

  • Accepts change and challenges with a positive attitude.

  • Consistently adheres to organizational policy.

• Communicates Effectively

  • Builds relationships and works collaboratively with other staff.

  • Provides timely operational updates to supervisor.

  • Responds to communications in a timely manner.

• Performs Duties Efficiently and Effectively

  • Follows procedures.

  • Acts in compliance with applicable federal, state, and local regulations.

  • Performs other duties as assigned.

 

AREA OF RESPONSIBILITY

DUTIES & RESPONSIBILITIES

Performance Standards

• Provides tier I technical support through the IS department’s help desk system.

• Maintains and troubleshoots systems to include, but not be limited to: security, nurse call, fire alarm, communications systems, automated office equipment, video systems, clock systems, radios, phone systems and phones, etc.

• Collaborates with the Help Desk Technician II, Help Desk Technician Lead, and Manager of Information Systems on special projects and process improvements.

• Performs other maintenance tasks as assigned and as needed according to workload of facility. 

• Works in conjunction with Manager of Information Systems and Help Desk Technician Lead to read and interpret engineer and architect drawings to advise on impacts of decisions being pondered for future or current work as it relates to areas of expertise.

• Works with Manager of Information Systems and Help Desk Technician Lead on maintenance of computers, printers, faxes, networking equipment and other IS equipment as needed.

 

 

QUALIFICATIONS

Required

• Associate degree in Information Technology or two (2) years of related IT or IS help desk experience.

• A current unrestricted driver’s license.

• Understanding simple mathematical calculations.

Preferred

• TIAA+, CCNA, Network+, CISSP, MCSE or PDC.

• Experience with EHR systems, Active Directory, and enterprise-level support environments.

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position is primarily worked in a clinical and office environment. The position will require the ability to lift, and carry, up to 50 pounds and push or pull over 50 pounds. The position will require bending, twisting, squatting, reaching, reaching overhead, sitting and standing frequently. Occasionally the position requires climbing, kneeling and crawling. The position requires continuous finger dexterity and fine manipulation. All basic life functions such as hearing, seeing, speaking, standing and walking are required.

 

The employee must demonstrate the ability to perform the essential functions of the position, with or without reasonable accommodation.

If you are looking for a rewarding career with a great team, you'll enjoy your career with us !

POSITION DETAILS

Hours per week:

40

Employee Status:

Regular Full Time

Shift:

Day Shift (United States of America)

Pay Range:

$26.00 - $45.50

Actual pay offered will vary based on years of experience.

EMPLOYEE BENEFITS

Our benefit package includes medical, dental, vision, life insurance, and retirement options (403(b) & 457). Medical insurance coverage begins on day one and is available to both full time and part time employees. Additionally, employees receive discounts on medical services provided by Whitman Hospital and Medical Clinics. Differentials apply for evening, night, and weekend shifts. Our unique PTO plan enables employees to increase their accrual with each year of service!