HVAC Field Service Specialist

Job Description

 GENERAL ACCOUNTABILITIES: In support of the Energy EfficiencyWorks WattSaver Demand Response thermostat program, full-time field install and service of communicating Demand Response thermostats in multifamily and single-family residences, and some small commercial sites. This position requires disciplined full compliance with all HSE, Quality, and training requirements; all in coordination with program management and in concert with all program field personnel. Some in-state overnight travel required. We need HVAC Service Technician with 2 years of experience Even though-as the job description points out-we do not perform any HVAC Service, we need to understand the controls side of HVAC. Must be able to troubleshoot. Must have knowledge of 24 volt side

• Within Westar Energy service territory, performs field installations, Safe Work Procedures, and management instructions • Performs field resolutions of customer service calls, as necessary • Ensures correctly completed Work Order documentation, and reports near-real-time production data • On a rotational basis with other installers, performs Primary/Alternate After-Hours On-Call duties IAW Field Manual, Safe Work Procedures, and management instructions • Adopts safety, quality and productivity goals of program management; Communicates thoroughly with management regarding safety, technical aspects and productivity • Participates in on-going training as necessary • Supports orientation of new-hires, as needed • Coordinates customer key/access control, when applicable • Manages truck inventory of product and field supplies • Ensures all proper maintenance of Company-assigned vehicle • As condition of employment, must provide own industrial safety work shoes with at least 4" tops • Other related duties as assigned

CUSTOMER SERVICE CONTACT: Extensive customer contact; resolving customer complaints and interacting on a daily basis.

EDUCATION/EXPERIENCE REQUIRED: • High School Diploma • Minimum 2 years residential air conditioning service experience a must • Low-voltage troubleshooting and heat pump experience a must • Good driving record, outstanding communication and customer skills a must • Must be able to use hand-tools; and, must be physically able to safely use Company-provided tools to effect controls installs and service. • Must have proven ability to work unsupervised, and be able daily to make good high-production and customer-focused decisions

SKILLS/CERTIFICATES/LICENSES REQUIRED: • Licensed to perform HVAC work within the State of Kansas. • Understanding of HVAC systems, energy management. • Valid Driver’s License; clean driving record • Proven outstanding communications, management, customer, and client relations skills.

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