Claim Analyst 2

What You'll Do As a Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, attention to detail, prioritization, and interpersonal skills to assist with our clients’ life insurance claims. Here are a few examples of the kinds of things you’ll do: Acquire, analyze, and investigate death certificates, beneficiary designations, and financial and contractual information to make effective and timely claim decisions. Communicate optimally and compassionately with agents and beneficiaries via phone, email, text, and letters. Provide clients with updates regarding policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position. Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines. What else do you need to know? This position offers you a challenging yet exciting career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful! Who You Are 4+ years of claims or customer service experience or equivalent proven through one or a combination of the following: work experience, training, military experience, education. Life Insurance claim processing experience preferred. Demonstrates excellent verbal and written communication skills. Excellent typing skills. Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues. Ability to maintain a high degree of accuracy and pay strict attention to detail. Good math skills. Strong proficiency with business unit products, processes and systems. Proficient with desktop applications such as MS Office and Internet browsers. Ability to optimally navigate within numerous software and web applications. Ability to balance multiple tasks in a fast-paced environment with attention to detail. Able to maintain confidentiality. Salary Range Information Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly) $20.34 - $36.35 / hour Salary Details The following locations are examples of market-specific salary ranges across different geographies. Wichita, KS: $20.34 - $27.26 / hour Des Moines, IA: $21.47 - $28.77 / hour Charlotte, NC: $22.60 - $30.29 / hour Chicago/Minneapolis: $24.86 - $33.32 / hour Los Angeles/New York City: $27.12 - $36.35 / hour Time Off Program Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness. Pension Eligible Yes Location This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements. Work Authorization/Sponsorship At this time, we're not considering candidates that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States? This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links. Nonimmigrant Workers and Green Card for Employment-Based Immigrants Investment Code of Ethics For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization. Experience Principal At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits. Principal is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Posting Window We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline. Original Posting Date 5/5/2026 Most Recently Posted Date 5/5/2026 LinkedIn Remote Hashtag #LI-Remote As a Claim Analyst 2, your day will be anything but routine. In this fast-paced environment, every single day offers new challenges and the ability to use your excellent analytical, multitasking, attention to detail, prioritization, and interpersonal skills to assist with our clients’ life insurance claims. Here are a few examples of the kinds of things you’ll do: Acquire, analyze, and investigate death certificates, beneficiary designations, and financial and contractual information to make effective and timely claim decisions. Communicate optimally and compassionately with agents and beneficiaries via phone, email, text, and letters. Provide clients with updates regarding policy provisions, claim decisions, status, and all other aspects of the claim process to ensure they fully understand the company's position. Supervise and follow up on outstanding items to ensure compliance with regulations, service timing, and quality guidelines. What else do you need to know? This position offers you a challenging yet exciting career where you can make an impact in the lives of many of our clients. Although you may need to make some impactful decisions, we equip you with the training, tools and resources to allow you to be successful! 4+ years of claims or customer service experience or equivalent proven through one or a combination of the following: work experience, training, military experience, education. Life Insurance claim processing experience preferred. Demonstrates excellent verbal and written communication skills. Excellent typing skills. Ability to adapt to frequent change, make independent decisions and take ownership to resolve issues. Ability to maintain a high degree of accuracy and pay strict attention to detail. Good math skills. Strong proficiency with business unit products, processes and systems. Proficient with desktop applications such as MS Office and Internet browsers. Ability to optimally navigate within numerous software and web applications. Ability to balance multiple tasks in a fast-paced environment with attention to detail. Able to maintain confidentiality.