REF101258D_2026250755- Deputy Manager - Transactional Quality - Hyderabad (General Shift)

Key Responsibilities

• SLA & Performance Oversight: Monitor and report on key quality metrics to ensure 100% compliance with client and internal SLAs.
•  Operational Compliance: Conduct regular audits and reviews to ensure that operations teams are strictly adhering to established Quality Management Systems (QMS) and protocols.
• Root Cause Analysis (RCA): Deep-dive into performance gaps and errors. You won't just report the 'what'—you will identify the 'why' through rigorous data analysis.
• Process Improvement: Transform insights into action. You will design and suggest workflow enhancements and process corrections to prevent error recurrence and boost efficiency.
• Stakeholder Collaboration: Partner with Operations Leaders to provide actionable feedback and lead quality-focused calibration sessions.

Job Location: Hyderabad (WFO Only)

Shift timing: General Shift (10am to 7pm)

• Experience: 5+ years in Quality Management, preferably within a fast-paced operations or BPO environment. With at least 1-2 years people management experience.
• Analytical Skills: Proficiency in data analysis tools and methodologies (e.g., Six Sigma, Lean, or Kaizen). Six sigma certification is a plus.
• Data Mining and Visualization : Experience is data visualization tools such as Power BI, Looker and Tableau. Database setup experience is a plus.
• Communication: Exceptional ability to translate complex data into clear, persuasive recommendations for leadership.