Customer Coordination Specialist

The successful candidate will be required to perform the following tasks:

• Search for ideal loads on a daily basis (training will be provided for this task)
• Communicate via phone and email with brokers to evaluate and negotiate the best terms for the load mainly rate for the load among other things
• Communicate with the driver(s) to plan delivery of load and ensure truck parking on a daily basis
• Following up with driver to ensure strict adherence of planned schedule
• Ensure regulation compliance (Driver duty hours, DVIR, etc.)
• Monitor load route and ELD reporting
• Improvise and arrange the necessary help for the driver in case of any mishaps e.g. tire replacement, tow, road recovery, etc.
• Prepare reports as instructed by supervisor

The successful candidate will be expected to have the following attributes:

1. MUST be fluent in English (O & A-Level background preferred)
2. MUST be effective communicator in both spoken and written formats
3. MUST be good at negotiating and problem solving
4. MUST be hungry to learn about the for-hire trucking business
5. Work experience in similar field is preferred but not mandatory
6. Bachelor degree or higher in any discipline is preferred but not mandatory

The candidates with the following profiles can apply for this job position:

1. MUST be willing to work night shifts (US Eastern Time)
2. Occasional overtime might be required in case of dealing with any mishaps
3. Students (no degree or job experience required as hands-on training will be provided)
4. Willing to work hard and learn fast to make positive contribution to the business
5. Willing to uphold and maintain high level of professionalism (arriving on time, executing instructions diligently, working as a team, etc.)

 

The successful candidate will enjoy the following benefits in this job position:

1. Hands-on training will be provided
2. Huge potential for future growth opportunities
3. Meal(s) during working hours will be provided
4. Competitive salary and festival bonus(es)