Spa & Recreation Receptionist

We invite you to join the world of luxury hospitality at Raffles & Fairmont Doha as our new Spa & Recreation Receptionist. As a Spa & Recreation Receptionist at Raffles & Fairmont Doha, you will be the first point of contact for guests visiting the spa and recreation facilities. You will play a key role in creating a welcoming, refined, and personalized experience that reflects the elegance and luxury service standards of the Raffles and Fairmont brands.

You will be responsible for managing guest appointments, handling inquiries, coordinating spa and recreation bookings, and ensuring smooth daily operations while delivering exceptional guest service with professionalism and attention to detail.

Key Responsibilities

• Welcome guests warmly and provide exceptional, personalized service in line with Raffles & Fairmont brand standards.
• Manage spa and recreation reservations, appointments, and scheduling efficiently using the spa booking system.
• Handle guest inquiries regarding treatments, facilities, memberships, operating hours, and promotions in a professional manner.
• Conduct check-in and check-out procedures accurately, including payment processing and billing.
• Maintain a professional and organized reception area at all times.
• Coordinate communication between therapists, recreation attendants, and guests to ensure smooth operations and seamless guest experiences.
• Promote spa services, wellness programs, memberships, and retail products to support revenue objectives.
• Maintain accurate guest profiles, preferences, and appointment records.
• Ensure all guest requests and concerns are handled promptly, professionally, and with discretion.
• Monitor cleanliness and presentation standards within reception and recreation areas.
• Support daily opening and closing procedures of the spa and recreation facilities.
• Adhere to all health, safety, hygiene, and operational procedures.
• Maintain strong product knowledge of spa treatments, recreation facilities, and hotel offerings.
• Collaborate with colleagues and other departments to deliver exceptional guest experiences.
• Participate in training sessions and continuous learning initiatives to uphold luxury hospitality standards.

• Previous experience in a spa, wellness, recreation, or luxury hospitality environment preferred.
• Diploma or certification in Hospitality, Business Administration, or related field is an advantage.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and spa or hotel management systems preferred.
• Professional appearance and customer-focused attitude.
• Fluent in English; additional languages are an advantage.
• Embrace the Raffles & Fairmont brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.
• Create an environment where colleagues are empowered, supported and recognized.

Employee Benefits 
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. 

Our Values 

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.  

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​ 

Belonging: We celebrate our differences. We support each other and we always stand together.​ 

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​ 

Integrity: We build trust through mutual respect and being authentic.​ 

Diversity & Inclusion 

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.