Lead Business Marketing (Reporting)

Introduction Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way. Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers. Overview The Gallagher Center of Excellence (GCOE) is seeking a dynamic and experienced Team Manager to lead the Business Enablement vertical. In this role, you will oversee and manage various projects, ensuring their successful delivery on time, within scope, and with high quality. You will be responsible for project planning, execution, and finalization, adhering to strict deadlines and budget constraints. As a Team Manager, you will lead a team responsible for the smooth and efficient transition and delivery of shared services functions to internal stakeholders. Your role will involve driving project management, quality assurance, and client satisfaction while fostering a culture of collaboration, continuous improvement, and customer focus. Additionally, you will bring expertise in Digital Marketing, campaign management, and reporting using tools such as Excel, Power BI, VBA, and Salesforce (SFDC) reports and dashboards. This role requires strong leadership, strategic thinking, and the ability to interact effectively with a team based in India. How you'll make an impact Responsibilities: Plan: Develop comprehensive project plans, align with stakeholders, identify risks, and define KPIs and success metrics for projects, campaigns, and shared services. Execute: Coordinate cross-functional teams, manage campaigns, and leverage tools like Excel, Power BI, VBA, and Salesforce to streamline processes and generate insights. Monitor: Track progress against KPIs, address deviations, and use dashboards for real-time insights into performance and outcomes. Communicate: Maintain transparent communication with stakeholders through updates, meetings, and detailed reports. Lead: Mentor teams, set clear expectations, and foster innovation to overcome challenges and achieve goals. Ensure: Conduct quality checks, adhere to standards, and implement post-project reviews for continuous improvement. Manager: Optimize resource allocation, balance priorities, and proactively resolve constraints to meet timelines. Report: Provide data-driven insights and actionable recommendations tailored to stakeholder needs using tools like Power BI. Foster: Encourage process improvements, knowledge sharing, and professional development through training and certifications. Implement: Develop and execute contingency plans to mitigate risks and address unforeseen challenges. Enhance: Identify opportunities for innovation, refine workflows, and adopt emerging technologies to improve efficiency. Drive: Lead strategic initiatives, champion change management, and foster a culture of adaptability and resilience. Performance Evaluation: Set performance metrics, conduct reviews, and address skill gaps to enhance team capabilities and outcomes. Stakeholder Management: Build strong relationships, manage expectations, and ensure satisfaction through regular updates and collaboration. COMPETENCIES: Project Management Expertise: Demonstrates a deep understanding of project management principles, methodologies, and tools. Capable of planning, executing, and finalizing projects related to digital marketing, campaign management, and reporting. Skilled in managing project scope, goals, deliverables, and resources effectively, ensuring timely delivery of dashboards and campaign insights. Leadership and Team Management: Exhibits strong leadership qualities, guiding and mentoring teams responsible for digital marketing campaigns, reporting, and dashboard creation. Fosters a collaborative work environment, encourages team development, and ensures clear communication of goals and expectations. Communication Skills: Possesses excellent verbal and written communication skills. Able to convey complex campaign performance metrics, dashboard insights, and project updates clearly and concisely to stakeholders at all levels. Maintains regular communication with team members and stakeholders, providing updates on campaign performance, risks, and issues. Risk Management and Contingency Planning: Proficient in identifying potential risks in campaign execution, reporting accuracy, and dashboard delivery. Capable of creating and implementing contingency plans to address unforeseen challenges, ensuring continuity in digital marketing efforts and reporting processes. Client Focus and Satisfaction: Dedicated to understanding and meeting client needs and expectations, particularly in the areas of campaign performance, reporting accuracy, and dashboard usability. Strives to deliver exceptional service and build strong relationships with stakeholders, ensuring their satisfaction with campaign outcomes and data insights. Process Improvement: Continuously seeks opportunities to enhance campaign management processes, reporting workflows, and dashboard creation methodologies. Encourages a culture of continuous improvement within the team, identifying and implementing innovative solutions to improve efficiency and effectiveness in digital marketing and reporting. Technical Proficiency: Proficient in using tools such as Excel, Power BI, VBA, and Salesforce (SFDC) for campaign reporting, dashboard creation, and data analysis. Demonstrates the ability to leverage technology to enhance campaign tracking, performance reporting, and stakeholder insights. Analytical and Problem-Solving Skills: Strong analytical skills, capable of assessing campaign performance data, identifying trends, and developing actionable insights. Demonstrates a proactive approach to problem-solving, addressing issues in campaign execution, reporting accuracy, and dashboard functionality promptly and efficiently. About you Qualifications: Minimum Required Degree: Bachelor's degree in Business Administration, Management, Insurance, Risk Management, or a related field. Preferred Degree: Master's degree in Business Administration (MBA), Management, Insurance, Risk Management, or a related field. Certificate(s)/Special Training: Professional certifications such as Project Management Professional (PMP), Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), or other relevant certifications. Specialized training in risk management, Marketing, or project management methodologies may also be preferred. Experience ( Career Level Guide) Experience: 10+ years Oversee multiple programs, align with objectives, improve processes Expert program management, strategic leadership, resource allocation KNOWLEDGE, SKILLS AND ABILITY: Knowledge: Strong understanding of project management, digital marketing, and campaign management principles. Expertise in reporting and dashboard creation using tools like Excel, Power BI, VBA, and Salesforce (SFDC). Knowledge of shared services operations, risk management, and change management strategies. Skills: Proven leadership and team management skills to foster collaboration and high performance. Advanced technical proficiency in data analysis, reporting, and automation tools. Excellent communication and stakeholder management skills to align expectations and deliver results. Strong analytical thinking and problem-solving abilities to drive data-driven decisions. Expertise in process improvement to enhance efficiency and effectiveness. Abilities: Strategic thinking to align campaigns and shared services with organizational goals. Ability to multitask and manage multiple projects and deliverables simultaneously. High adaptability to dynamic environments and changing priorities. Strong customer focus and commitment to delivering high-quality results. Attention to detail and ability to work collaboratively with cross-functional teams. Additional Information Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve: Medical Insurance and Parental Medical Insurance Accidental Insurance and Life Insurance Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme Flexi Benefits Plan – Tax Savings Plans Educational expense reimbursement Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day Other benefits include: Employee Wellness Programs Training programs And more.. We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. Responsibilities: Plan: Develop comprehensive project plans, align with stakeholders, identify risks, and define KPIs and success metrics for projects, campaigns, and shared services. Execute: Coordinate cross-functional teams, manage campaigns, and leverage tools like Excel, Power BI, VBA, and Salesforce to streamline processes and generate insights. Monitor: Track progress against KPIs, address deviations, and use dashboards for real-time insights into performance and outcomes. Communicate: Maintain transparent communication with stakeholders through updates, meetings, and detailed reports. Lead: Mentor teams, set clear expectations, and foster innovation to overcome challenges and achieve goals. Ensure: Conduct quality checks, adhere to standards, and implement post-project reviews for continuous improvement. Manager: Optimize resource allocation, balance priorities, and proactively resolve constraints to meet timelines. Report: Provide data-driven insights and actionable recommendations tailored to stakeholder needs using tools like Power BI. Foster: Encourage process improvements, knowledge sharing, and professional development through training and certifications. Implement: Develop and execute contingency plans to mitigate risks and address unforeseen challenges. Enhance: Identify opportunities for innovation, refine workflows, and adopt emerging technologies to improve efficiency. Drive: Lead strategic initiatives, champion change management, and foster a culture of adaptability and resilience. Performance Evaluation: Set performance metrics, conduct reviews, and address skill gaps to enhance team capabilities and outcomes. Stakeholder Management: Build strong relationships, manage expectations, and ensure satisfaction through regular updates and collaboration. COMPETENCIES: Project Management Expertise: Demonstrates a deep understanding of project management principles, methodologies, and tools. Capable of planning, executing, and finalizing projects related to digital marketing, campaign management, and reporting. Skilled in managing project scope, goals, deliverables, and resources effectively, ensuring timely delivery of dashboards and campaign insights. Leadership and Team Management: Exhibits strong leadership qualities, guiding and mentoring teams responsible for digital marketing campaigns, reporting, and dashboard creation. Fosters a collaborative work environment, encourages team development, and ensures clear communication of goals and expectations. Communication Skills: Possesses excellent verbal and written communication skills. Able to convey complex campaign performance metrics, dashboard insights, and project updates clearly and concisely to stakeholders at all levels. Maintains regular communication with team members and stakeholders, providing updates on campaign performance, risks, and issues. Risk Management and Contingency Planning: Proficient in identifying potential risks in campaign execution, reporting accuracy, and dashboard delivery. Capable of creating and implementing contingency plans to address unforeseen challenges, ensuring continuity in digital marketing efforts and reporting processes. Client Focus and Satisfaction: Dedicated to understanding and meeting client needs and expectations, particularly in the areas of campaign performance, reporting accuracy, and dashboard usability. Strives to deliver exceptional service and build strong relationships with stakeholders, ensuring their satisfaction with campaign outcomes and data insights. Process Improvement: Continuously seeks opportunities to enhance campaign management processes, reporting workflows, and dashboard creation methodologies. Encourages a culture of continuous improvement within the team, identifying and implementing innovative solutions to improve efficiency and effectiveness in digital marketing and reporting. Technical Proficiency: Proficient in using tools such as Excel, Power BI, VBA, and Salesforce (SFDC) for campaign reporting, dashboard creation, and data analysis. Demonstrates the ability to leverage technology to enhance campaign tracking, performance reporting, and stakeholder insights. Analytical and Problem-Solving Skills: Strong analytical skills, capable of assessing campaign performance data, identifying trends, and developing actionable insights. Demonstrates a proactive approach to problem-solving, addressing issues in campaign execution, reporting accuracy, and dashboard functionality promptly and efficiently. Qualifications: Minimum Required Degree: Bachelor's degree in Business Administration, Management, Insurance, Risk Management, or a related field. Preferred Degree: Master's degree in Business Administration (MBA), Management, Insurance, Risk Management, or a related field. Certificate(s)/Special Training: Professional certifications such as Project Management Professional (PMP), Certified Insurance Counselor (CIC), Certified Risk Manager (CRM), or other relevant certifications. Specialized training in risk management, Marketing, or project management methodologies may also be preferred. Experience ( Career Level Guide) Experience: 10+ years Oversee multiple programs, align with objectives, improve processes Expert program management, strategic leadership, resource allocation KNOWLEDGE, SKILLS AND ABILITY: Knowledge: Strong understanding of project management, digital marketing, and campaign management principles. Expertise in reporting and dashboard creation using tools like Excel, Power BI, VBA, and Salesforce (SFDC). Knowledge of shared services operations, risk management, and change management strategies. Skills: Proven leadership and team management skills to foster collaboration and high performance. Advanced technical proficiency in data analysis, reporting, and automation tools. Excellent communication and stakeholder management skills to align expectations and deliver results. Strong analytical thinking and problem-solving abilities to drive data-driven decisions. Expertise in process improvement to enhance efficiency and effectiveness. Abilities: Strategic thinking to align campaigns and shared services with organizational goals. Ability to multitask and manage multiple projects and deliverables simultaneously. High adaptability to dynamic environments and changing priorities. Strong customer focus and commitment to delivering high-quality results. Attention to detail and ability to work collaboratively with cross-functional teams.