Dealer Support Analyst

Job Responsibilities:

· Understand components of the PASE program (guidelines, components and calculations).

· Access pertinent GM information via computer or personnel to properly understand and document the client’s situation and / or question.

· Analyze and process Dealer RIM Purchase Loyalty and to approve or deny adjustments.

· Ask probing questions to understand the situation and answer and/or direct appropriately.

· Perform cursory investigation to identify and resolve questions & potential issues.

· Direct more complex inquires to the proper area and documents for further investigation and then performs the follow up with the client.

· Recognize and record suspicious activity related to PASE.

· Work with the RIM Help Desk regarding RIM Compliance.

· Clear, Professional Written and Oral Communication Skills

· Demonstrate empathy and understanding when interfacing with the dealers

· Detail orientated and ability to focus on repetitive issues/concerns

· Proficient computer skills

· Proficient at Microsoft Office (Word, Excel, Power Point)

· Phone Skills

· Listening Skills

· Problem Solving Skills

· Multitasking Skills

· Customer Focus

· Ability to Manage Several Projects Simultaneously to Completion in a set Timeframe

· Professionalism

· Patience

Preferred Proficiencies:

· IMS

· Global Connect

· Sales Reporting Tool

· Same Day Repair Parts Checker Tool

· Dealership Experience preferred

· Demonstrated Leadership Skills