Head of Post-Implementation Support

ABOUT NEXUS

You don't have an AI story if you don't have your data story. That's where NexusOne comes in.

We're the converged data platform for the AI era — composable by design, built on an open-source foundation, and AI-native from the ground up. One identity, one governance envelope, one operational layer across every mainframe, data lake, warehouse, and streaming system in the business. For the first time, enterprises can bring their existing stack along instead of rebuilding it — and still give AI agents full context across the estate.

What we stand for is simple: sovereign data, interoperable systems, decoupled intelligence — delivered the way modern software should be. No rip-and-replace. No multi-year transformation. Our CEO Anu Jain puts it well: we turn the "ball of yarn" of data integrations into a unified engine — less like assembling car parts, more like buying the car ready to drive. 85+ open-source tools pre-integrated. AI-native automations that deploy and self-heal the stack without human toil. Forward-deployed engineers who build shoulder-to-shoulder with customer teams — hands on keyboards, not just on decks.

It's working, and fast. We're tripling revenue year over year, backed by Insight Partners, and running in production in environments most vendors won't touch. Our platform processes credit risk data for 90%+ of US small businesses — 40M+ — every month. Intent signals for 300M+ subscribers monthly for Africa's largest telco. The data and AI layer for a Top 3 US bank.

We're 100+ people across the US and India, headquartered in Atlanta. We think big, move fast, and don't mistake activity for progress. We hire people who'd rather ship the rocket than brief someone on it.

Check out this podcast of Anu talking about our solution here: https://www.youtube.com/watch?v=g8g50sv5GhQ

THE ROLE

NX1 enterprise customers are live, running production workloads, and staffed with senior engineering teams who expect a technical peer on the support side. This role owns their post-go-live technical experience. That means triaging issues at the platform layer, knowing when a customer problem is actually a product gap, feeding that signal back to engineering and product, and leading the India team that interfaces directly with paying enterprise customers every day.

What You’ll Own

• Technical ownership of post-go-live customer health for NX1 enterprise accounts
• Direct customer-facing escalation leadership — bridge calls, executive updates, P1 resolution
• Systematic product feedback loop: translating production-environment observations into engineering and product input
• Hiring, developing, and managing the India product support engineering team
• India–US operating model: coverage, escalation paths, SLA performance, and local team leadership

What You Bring

• Post-implementation product support experience — paying enterprise customers of a commercial SaaS or data platform, after go-live (not internal IT, not delivery)
• Personal ownership of customer escalations: you have been on the bridge call and written the executive update
• Hands-on technical depth in modern data platforms — Spark, Trino, Iceberg, Airflow, or Kubernetes at a production support depth
• 3+ years managing a team of engineers with clear personal accountability for their growth and outcomes
• Clear, confident English communication — written and spoken — in direct enterprise customer-facing settings

About Nexus Cognitive

Nexus is building NX1, the enterprise data platform for organizations that have outgrown legacy lakehouses and cloud data warehouses. We are Series B, headquartered in Atlanta, with a growing team in Pune.

WHY YOU’LL LOVE WORKING AT NEXUS

At Nexus, we value people who want to grow — and support each other while doing so.

You can expect

• A collaborative team culture built on curiosity and respect
• Challenging work where your contributions clearly matter
• A leadership team that invests in learning and development
• The opportunity to work at the intersection of cloud, data, and AI innovation

READY TO APPLY?

If this role sounds like a great fit — or even close to one — we’d love to hear from you. We know that no candidate checks every single box, and we’re excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.