Last Mile Delivery Services Growth Manager

Key Responsibilities

1. Expansion Strategy Development:

● Lead the development and execution of expansion strategies for the Last Mile

delivery services in alignment with company objectives.

● Identify target markets and assess their viability, considering factors such

as market size, competition, regulatory landscape, and logistical

infrastructure.

2. Market Analysis and Opportunity Identification:

● Conduct comprehensive market research to identify emerging trends,

customer preferences, and opportunities for growth in the logistics sector

across Africa.

● Analyze competitor activities and market dynamics to stay ahead of

industry trends and capitalize on untapped market segments.

3. Stakeholder Engagement and Partnership Building:

● Cultivate and maintain strategic partnerships with key stakeholders

including e-commerce platforms, retailers, manufacturers, and logistics

service providers.

● Collaborate with internal teams to develop innovative solutions and

value-added services to enhance stakeholder satisfaction and loyalty.

4. Customer Acquisition and Retention:

● Develop and implement customer acquisition strategies to drive growth in

user base and increase market penetration.

● Design and execute targeted marketing campaigns to attract and retain

customers, leveraging digital marketing channels, social media, and other

promotional tactics.

5. Operational Optimization:

● Collaborate with cross-functional teams to streamline operational

processes and enhance efficiency in Last-Mile delivery services.

● Identify opportunities for automation and technology integration to

improve service quality, reduce costs, and drive operational excellence.

6. Performance Monitoring and Analysis:

● Establish key performance indicators (KPIs) to track the effectiveness of

growth initiatives and evaluate overall business performance.

● Conduct regular performance reviews and analyses to identify areas for

improvement and inform strategic decision-making.

7. Market Positioning and Brand Awareness:

● Develop and execute branding and positioning strategies to differentiate

our Last-Mile delivery services and build brand awareness in the target

markets.

● Represent the company at industry events, conferences, and networking

opportunities to enhance visibility and establish thought leadership in the

logistics sector.

Qualifications:

● Bachelor's degree in Business Administration, Marketing, Logistics, or a related

field; MBA or relevant post-graduate qualification would be an added advantage.

● Proven track record of success in driving growth and expansion strategies,

preferably in the logistics or technology industry.

● Strong analytical skills with the ability to interpret data, analyze market trends,

and develop actionable insights.

● Excellent communication and interpersonal skills, with the ability to build rapport

and negotiate effectively with stakeholders at all levels.

● Strategic thinker with a results-driven mindset and a passion for innovation and

continuous improvement.

● Experience working in multicultural environments and familiarity with the African

business landscape is highly desirable.

Our Vision: To be the largest and most trusted fulfillment partner for retailers, wholesalers, manufacturers and e-Commerce platforms across Africa.