Accor Hotels
Receptionist - Aliée Istanbul
Company
Role
Receptionist - Aliée Istanbul
Location
Job type
Full-time
Found on Mokaru
2 weeks ago
Salary
Job description
- Welcome and assist guests upon arrival and departure with professionalism and warmth
- Manage check-in and check-out procedures efficiently and accurately
- Handle guest inquiries, requests, and complaints with discretion and solution-oriented approach
- Coordinate with housekeeping, reservations, and guest relations teams to ensure seamless operations
- Maintain up-to-date guest records and ensure data accuracy in the property management system
- Provide information about hotel services, facilities, and local attractions
- Support VIP guest handling with exceptional attention to detail
- Ensure lobby and reception area always reflect luxury brand standards
- Uphold Aliée’s service philosophy in every guest interaction
- Previous experience in Reception, Front Office or luxury hospitality
- Strong command of English (spoken and written) is required
- Knowledge of French and Russian is a strong plus
- Excellent communication and guest service skills
- Professional appearance with strong attention to detail
- Ability to work in a fast-paced, high-standard luxury environment
