Reservations Ambassador

Reservations Agent

You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!

What is in it for you

In 3-4 bullet points, showcase the benefits and perks of working at the property

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies

Opportunity to develop your talent and grow within your property and across the world!

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing

Consistently offer exceptional, friendly and engaging service

Ensure the best selection for the guest and ensure revenue is maximized through up-selling

Recommend property facilities and assist guests with information and special requests

Book room reservation requests, enter rooming lists, and update accurate information in the system

Your experience and skills include

Guest focused personality is essential

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus