Night Manager

The Night Manager is responsible for managing the overall hotel operation during the night shift, ensuring exceptional guest experiences, maintaining safety and security, handling guest concerns, and supporting all operational departments in line with luxury hospitality standards.

Key Responsibilities

Guest Experience & Operations

• Oversee the smooth operation of the hotel during night hours.
• Ensure all guest requests, complaints, and service recovery are handled professionally and promptly.
• Maintain luxury guest service standards in accordance with brand expectations.
• Conduct regular hotel walkarounds and inspections.
• Monitor VIP arrivals, in-house guests, and special requests.

Team Leadership

• Supervise and support night shift colleagues across Front Office, Butler, Security, Housekeeping, and Engineering.
• Provide guidance and operational decision-making during the absence of senior management.
• Ensure proper handover between shifts.

Financial & Administrative Duties

• Review and verify daily reports, cash handling, and night audit processes.
• Ensure accuracy of room status, billing, and revenue postings.
• Prepare operational reports for management review.

Safety & Security

• Act as the senior representative of the hotel during emergencies.
• Ensure compliance with fire, health, and safety procedures.
• Coordinate with Security on incident handling and investigations if required.

Brand & Compliance

• Ensure adherence to LQA  luxury service standards.
• Maintain confidentiality and professionalism at all times.
• Support hotel policies, procedures, and service culture.

• Diploma or Degree in Hospitality Management or related field.
• Minimum 2–3 years of experience in Front Office or Duty Manager role within luxury hotels.
• Strong leadership and problem-solving skills.
• Excellent communication and guest handling abilities.
• Familiar with Opera PMS and hotel night audit processes.
• Able to work overnight shifts

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

 

Diversity & Inclusion

Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.