Bring your passion for hospitality to Hilton San Antonio, proudly managed by HRI Hospitality.

JOB DESCRIPTION

Job Title: Executive Housekeeper                                                                  

Departments: Housekeeping                         

Supervision Exercised: Housekeeping Department

Supervision Received: General Manager

MINIMUM REQUIREMENTS

Education

• High school diploma or equivalent required.
• Associate or bachelor’s degree in Hospitality Management or related field preferred.

Experience

• Minimum 3–5 years of housekeeping experience in a hotel or resort environment.
• Minimum 2 years in a supervisory or management role required.
• Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred.

Skills & Knowledge

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Exceptional organizational and time management skills.
• Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to analyze productivity, manage labor costs, and control inventory levels.
• Flexibility to work varying schedules, including weekends and holidays.

Job Duties & Responsibilities

• Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
• Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
• Conduct regular room and public area inspections for quality assurance.
• Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
• Monitor departmental labor, productivity, and budget adherence.
• Collaborate with Front Office and Maintenance to ensure efficient room readiness.
• Respond promptly to guest concerns and service requests and resolve issues professionally.
• Ensure compliance with company policies, brand standards, and safety regulations.
• Implement and maintain housekeeping procedures, checklists, and operational standards.
• Participate in management meetings and provide operational reporting as required.
• Perform additional duties as assigned by management.