Jll
Regional Facilities Manager
Salary
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.
At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.
Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.
Regional FM – Key Account
About the Role
As the Regional FM for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a complex multi-regional portfolio. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model across the region.
This senior leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
You will orchestrate and harmonize all subject matter expert (SME) functions to ensure exceptional service quality, consistency, and innovation across locations while driving continuous improvement to enhance client satisfaction and operational efficiency.
The Client Environment
Our client is a global leader in media, marketing, and corporate communications. Their branded networks and specialty firms provide services across advertising, customer relationship management, public relations, and specialty services.
As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring their real estate assets operate at optimal performance.
Key Responsibilities
Strategic Operational Leadership
Lead the regional FM strategy, ensuring resilience, consistency, and continuity of operations.
Align operational delivery with global objectives while addressing regional nuances and challenges.
Anticipate industry trends and client needs to proactively enhance service offerings and operational approaches.
Serve as the primary operational interface between the client's senior leadership and our global delivery teams.
Identify opportunities for service enhancement, cost optimization, and process improvement across the account.
Portfolio Excellence Leadership
Drive strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and CAFM.
Drive P&L management for annual operations with accountability for profitability and growth targets.
Champion enterprise-wide workplace transformation initiatives supporting global corporate strategy.
Develop and execute regional business development strategies that expand service offerings and market presence.
HSSE & Quality Management
Champion a culture of safety excellence and continuous improvement across all regions.
Drive overall HSSE agenda and accountability.
Comply with the JLL global standards and procedures.
Cooperate in HSSE matters, including the assessment of risks and any control measures identified.
Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
Report accidents, incidents, near misses, faults, and deficiencies to their manager.
Seek advice if in doubt about the adequacy of any HSSE arrangements.
Complete HSSE training as directed.
Performance & Systems Management
Oversee CAFM optimization to enhance work order management and operational transparency.
Lead reliability initiatives to improve critical systems performance and reduce operational risks.
Support data analytics programs to identify trends, opportunities, and areas for enhancement.
Implement performance dashboards providing comprehensive visibility of service delivery across all regions.
Financial Management & Governance
Develop annual operating budgets and capital expenditure plans.
Lead financial optimization initiatives to deliver enhanced value while maintaining service excellence.
Establish robust governance frameworks to ensure financial compliance and risk management.
Work with the Finance Team to own, develop, and monitor the annual operating site budgets including utilities, maintenance, cleaning, security, and all other operational costs.
Work with suppliers to own, develop, and deliver the annual site budgets with best practice FM operational support to facilitate the works to ensure budget compliance.
Work with suppliers to understand the need for immediate operational costs with longer-term asset preservation, making strategic decisions about preventive maintenance spending to avoid costly emergency repairs versus new installations.
Work with the Finance Team to own and raise annual supplier purchase orders in the client’s system to ensure the budgeted costs can be invoiced against by suppliers.
Sustainability & Communications
Develop and implement sustainability strategies aligned with corporate ESG goals and local regulatory requirements.
Establish sustainability performance metrics and KPIs across all facilities in the region, including energy consumption, waste diversion rates, and carbon footprint reduction targets.
Lead sustainability reporting and compliance initiatives, ensuring adherence to green building certifications (LEED, BREEAM, ENERGY STAR) and local environmental regulations.
Collaborate with procurement teams to establish sustainable vendor selection criteria and green supply chain standards.
Represent the organization in regional sustainability councils and industry forums.
People & Team Leadership
Build, develop, and inspire a high-performing multi-disciplinary team.
Implement talent development programs to nurture expertise in each functional area.
Foster a culture of collaboration, innovation, and continuous improvement.
Conduct regular performance reviews and create individual development plans for team members.
Ensure appropriate staffing models and resource allocation across all functions and regions.
Client Relationship Management
Cultivate strong strategic partnerships with client stakeholders at all levels.
Develop reporting to demonstrate performance, value creation, and continuous improvement.
Proactively identify emerging client needs and develop tailored solutions.
Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
Suppliers
Maintain, review, and oversee vendor relationships & performance.
Work with suppliers to leverage relationships to ensure the client’s FM spend related Accounts Payable KPIs are maintained.
Work with the Procurement Team to competitively bid and prepare all service contracts to assure high-quality and cost-effective services.
Work with the Procurement Team on the vendor rationalisation programme.
Identify, implement, and record all operational cost savings initiatives.
Qualifications & Experience
Professional Background
Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management.
Proven track record of successfully managing complex, multi-regional service delivery operations with significant budgetary responsibility.
Experience leading diverse functional teams including HSSE, Quality & Compliance, Performance Management, and Sustainability.
Demonstrated expertise in vendor management and strategic sourcing.
Strong financial acumen with comprehensive experience in budget development, financial forecasting, and cost optimization programs.
Leadership & Management
Exceptional leadership capabilities with experience building and developing teams.
Proven ability to navigate complex organizational structures and influence stakeholders.
Experience implementing change management initiatives across diverse operational environments.
Strong project management skills with ability to oversee multiple concurrent operational transformation programs.
Talent for identifying and developing high-potential team members across different functional specialties.
Educational Background
Business Administration, Engineering, Operations Management or related field.
Professional certifications relevant to operations management, project management, or real estate services (e.g., PMP, Six Sigma, MRICS) strongly desired.
Continuous professional development demonstrating commitment to industry knowledge and leadership growth.
This role represents an exceptional opportunity for an accomplished operations leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.
Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
What We Offer
Opportunity to lead a flagship account with significant strategic importance to our organization.
Exposure to cutting-edge operational practices and technologies across international markets.
Collaborative, innovative work environment with access to industry-leading resources and expertise.
Comprehensive professional development program and clear advancement pathways.
Competitive compensation package including performance-based incentives.
Global mobility opportunities within a growing international organization.
Location:
Remote –Barcelona, ESPIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
