Client Suites/Executive Concierge

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Job Summary

The Executive Concierge provides a high-touch experience to Westpac's C-Suite executives on their dedicated floor. This role creates an environment that optimizes executive productivity and comfort while overseeing complex needs and ensuring seamless service delivery. The Executive Concierge fosters an atmosphere of discretion, confidentiality, and exceptional service.

The Client Suites Concierge is responsible for delivering a premium, tailored experience in Westpac's client meeting spaces. This role ensures that clients and Westpac staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes.

Job Responsibilities:

• Welcome clients and Westpac staff with warmth and enthusiasm, anticipating their needs throughout their visit
• Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
• Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
• Coordinate with Westpac teams to prepare for client meetings, ensuring all necessary resources are available
• Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
• Provide knowledgeable assistance with technology and presentation equipment in meeting rooms
• Arrange and oversee catering services, ensuring timely delivery and presentation

Executive Support:

·         Deliver a personalized, anticipatory service to executives, their staff, and visitors, fostering strong relationships.

·         Coordinate closely with Executive Assistants to support leadership's daily needs and schedules with precision and discretion.

·         Manage access to the executive floor, maintaining strict security and confidentiality protocols.

·         Ensure the executive space reflects the brand's image, with a focus on comfort, professionalism, and exclusivity.

Event and Meeting Management:

·         Oversee preparation for board meetings, leadership conferences, and other high-level events, ensuring all logistical details are flawlessly executed.

·         Ensure meeting rooms are set according to the requirements, with the necessary amenities and technology support.

·         Greet and direct high-profile visitors, ensuring their needs are met throughout their visit to the executive floor.

Collaboration and Improvement:

·         Liaise with various departments to expedite executive requests and resolve issues efficiently, maintaining a seamless flow of service.

·         Follow up with staff or guests when resolving issues to ensure that expectations have been met, seeking further opportunities to over-deliver.

·         Implement continuous improvements to service standards to align with evolving executive needs and corporate objectives.

Qualifications:

·         5+ years of experience in executive support roles or high-end hospitality management.

·         Proven track record of providing discreet, efficient service to C-level executives.

·         Exceptional organizational skills with the ability to manage multiple high-priority tasks.

·         Superior communication skills and the ability to interact effectively at all levels of the organization.

·         Advanced proficiency in Microsoft Office suite and executive management software.

·         Ability to maintain composure and make sound decisions under pressure.

·         Flexibility to adjust to changing schedules and occasional extended hours.

·         Degree in Business Administration, Hospitality Management, or related field preferred.

Service Excellence and Administration:

·         Maintain the highest levels of confidentiality and security for all personal interactions and information related to executives.

·         Conduct regular floor walks, employing a proactive mindset to use all senses to identify areas for improvement and address issues promptly.

Location:

On-site –Sydney, NSW

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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