Director of Case Operations, Complex Litigation

The Complex Litigation team is seeking a highly strategic, execution-oriented Director of Case of Operations to lead and scale the firm's case operations function. Reporting directly to the Chief Operations Counsel, the Director will serve as a senior leader responsible for designing, building, and optimizing the operational infrastructure that powers the firm's complex, high-stakes litigation portfolio.

This role requires a strong mix of strategic vision, operational rigor, analytical sophistication, and people leadership. The Director will lead cross-functional initiatives across analytics, technology, client communications, and litigation support, while helping shape long-term strategy, scalable systems, and a high-performing team.

This position operates at the intersection of law, technology, analytics, and large-scale operational execution. It is ideal for a seasoned leader who thrives in fast-paced, high-growth, and intellectually demanding environments.

This position is full-time in-office. Compensation is commensurate with executive-level responsibilities and includes, depending on experience, a competitive base salary, plus benefits and a year-end discretionary performance bonus.

Responsibilities:

• Partner with the Chief Operations Counsel to define and execute the long-term strategy and operational priorities
• Build, develop, lead, and oversee a high-performing team
• Establish clear performance metrics, KPIs, and accountability structures across the operations team.
• Drive organizational design decisions to support growth and scalability.
• Oversee end-to-end operational execution for large-scale litigation campaigns, including client outreach, claims intake, evidence review, and related workflows.
• Design and implement scalable processes that enable efficient management of large, dispersed client populations.
• Lead cross-functional planning with attorneys, technology teams, and operations professionals to ensure alignment between legal strategy and operational execution.
• Oversee the development and governance of dashboards, reporting systems, and data infrastructure used by firm leadership.
• Translate complex data into strategic insights that inform litigation strategy, client engagement, and resource allocation.
• Identify opportunities for automation, AI integration, and advanced analytics to enhance efficiency and scalability.

Qualifications:

• Strategic leader with demonstrated ability to build and scale operational functions.
• Exceptional analytical capabilities, comfortable working with large datasets and performance metrics.
• Proven ability to lead large, complex initiatives across multiple stakeholders.
• Excellent executive-level communication skills, including the ability to present to firm leadership.
• Demonstrated success managing and developing high-performing teams.
• Strong judgment and decision-making skills in high-stakes environments.
• Advanced proficiency in Microsoft Excel
• Experience with CRM systems, workflow tools, and enterprise data platforms.
• High degree of ownership, resilience, and adaptability.

Education and Experience:

• Bachelor’s degree required
• JD preferred
• 5+ years of relevant experience in legal operations, consulting, large-scale program management, analytics, or related leadership roles
• Prior experience leading operational teams within a law firm, litigation finance organization, legal services platform, or similarly complex professional services environment strongly preferred.
• Experience managing significant vendor relationships and technology-enabled operations at scale.

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