Program Director, Information Services

The Program Director Information Services, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Program Director Information Services will lead planning and implementation activities for the Information Services Department. This will include managing a portfolio of projects of strategic and operational importance to the organization. The Program Director will develop project work plans and performance metrics, monitor work plans and metrics to assure activities are executed on-time and on-budget, coordinate the internal and external resources to complete activities as assigned using established Process Improvement, Agile, and Project Management Methodologies. The Program Director will effectively communicate at all levels of Management and will work closely with managers, directors and analysts to develop work plans, metrics and resources to achieve the department’s strategic goals and objectives.

Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. 

We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly.

Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: 

• Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies
• Implementing advanced technologies in clinical and administrative areas 
• Furthering development of the end user support model to help enhance modern infrastructure

Responsibilities:

• Demonstrate the ability to ‘get things done’, effectively directing the execution of the project office
• function to support the achievement of successful, on-time and on-budget delivery of IT commitments.

• Responsible for providing Leadership to an assigned IT portfolio of projects/ initiatives through active engagement of NM Executives and all stakeholders.
• Lead activities including project proposal/ charter definition, budget development, resource allocation, management, information distribution and meeting facilitation.
• Provide proactive, clear, concise and timely communications regarding status of all initiatives and overall performance reporting among team members, NM Executives and vendor partners. Facilitate continuous exchange of ideas, information and developments.
• Demonstrated Knowledge of Operational, Program and Project Goals: Recommends solutions that add value, strengthen project or operational outcomes, exhibits and understanding of Sponsor or user needs.
• Achieves Results: Accountable for delivering projects and operational initiatives on-time and on budget including successful execution/ activation, closeout and stabilization that meet stated Sponsor and stakeholder outcomes.
• Sets explicit priorities, establishes effective action plans, and anticipates obstacles and alternatives for challenging but realistic work goals.
• Demonstrated ability to direct and mobilize an organization by strategic thinking, decisiveness,
• enthusiasm, competence and integrity.
• Demonstrate the ability to deal with the changing environment and to lead/facilitate and manage change efficiently and effectively where appropriate.
• Unquestionable integrity, credibility and character with demonstrated high moral, ethical behavior.

Required:

• Bachelor's degree or equivalent experience required
• Minimum 8 years industry experience.
• Excellent capability to lead projects with budgets in excess of $1,000,000.
• Project management and organizational skills.
• Excellent oral and communication skills.
• Ability to effectively establish and maintain working relationships with peers and constituents at all levels of the organization.
• Analysis and problem-solving skills.
• Strong leadership capabilities.
• Strong skills in working with and negotiating with external vendors.

Preferred:

• Healthcare technology background
• Master’s degree in related field

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check.  Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. 

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.