Senior Fraud Analyst

Responsibilities Unique Opportunity Join Principal Global Services as a Senior Fraud Analyst and be part of a team that is dedicated to completion and innovation. This role offers the chance to work in a multifaceted and encouraging environment where your contributions will be valued and recognized. You will have the opportunity to develop your skills, collaborate with industry authorities, and play a vital role in protecting our clients from fraud. Responsibilities Prioritize and process daily work to meet customer service goals. Implement problem-solving techniques to ensure efficient processing on all contracts. Follow internal procedures to accurately detail work on contracts. Advise Client Service Associate/Consultant of customer concerns or potential problems. Maintain an extensive knowledge of our record-keeping system. Develop a proven understanding of plans, contracts, and Pension documents and the concepts of Total Retirement Suite. Perform other job-related duties and special projects as the need arises. Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations. Enforce to Compliance, Information security, Internal and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that lead to greater client happiness and profitability for Principal Global Services. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Adherence to Principal Global Services policies and adaptability according to business requirements. Qualifications Abilities Minimum of 4-6 years’ experience in retirement services, insurance, or financial institutions preferred. Excellent written and verbal communication skills. Strong analytical abilities and readiness to work any shift. Multitasking and effective decision-making abilities. Strong customer service skills. Experience with Salesforce, IBPM, and Express is a plus. Hands-on practice in fraud review and identification. Additional Information Qualification MBA or any graduate (preferable from non-IT background). Candidates with knowledge of retirement services along with fraud analysis are an added advantage. Shift Time :Morning shift (6 AM to 3 PM). Unique Opportunity Join Principal Global Services as a Senior Fraud Analyst and be part of a team that is dedicated to completion and innovation. This role offers the chance to work in a multifaceted and encouraging environment where your contributions will be valued and recognized. You will have the opportunity to develop your skills, collaborate with industry authorities, and play a vital role in protecting our clients from fraud. Responsibilities Prioritize and process daily work to meet customer service goals. Implement problem-solving techniques to ensure efficient processing on all contracts. Follow internal procedures to accurately detail work on contracts. Advise Client Service Associate/Consultant of customer concerns or potential problems. Maintain an extensive knowledge of our record-keeping system. Develop a proven understanding of plans, contracts, and Pension documents and the concepts of Total Retirement Suite. Perform other job-related duties and special projects as the need arises. Promote team development through shared knowledge and information with team members in working to resolve unusual or difficult situations. Enforce to Compliance, Information security, Internal and External statutory and regulatory requirements. Perform assigned work accurately to meet or exceed quality expectations that lead to greater client happiness and profitability for Principal Global Services. Develop partnerships among peers and those supported to increase ownership of work and sustain an efficient process. Adherence to Principal Global Services policies and adaptability according to business requirements. Abilities Minimum of 4-6 years’ experience in retirement services, insurance, or financial institutions preferred. Excellent written and verbal communication skills. Strong analytical abilities and readiness to work any shift. Multitasking and effective decision-making abilities. Strong customer service skills. Experience with Salesforce, IBPM, and Express is a plus. Hands-on practice in fraud review and identification.