Customer Service Representative - Invoicing

Overview Lutron has an immediate opening for a Customer Service Representative - Invoicing, to join our team in Cartago Costa Rica. At Lutron, we put the customer first in all that we do. On the Customer Service Team, you will have the opportunity to make a long-lasting, positive impact on the support and relationship management we provide to our customers. You will develop your career through meaningful customers interactions, immersive product training and relationship building throughout the organization. Responsibilities Manage invoicing for key accounts and service contract customers, including both pre-sale and post-sale activities Locate and verify customer accounts in Salesforce for accurate billing Create and maintain Service Contracts and Work Orders to support service delivery Support customer onboarding through portals, including registration, ACH setup, and Certificate of Insurance collection Process customer contract credits and rebills as needed Upload contract invoices and terms into the Corrigo portal\ Coordinate with the tax team to determine and apply tax-exempt statuses Perform monthly audits to identify and address process gaps Provide support to the LSC Scheduling team as needed Qualifications High School diploma required; Associate or Bachelor’s degree preferred. Experience with invoicing, billing operations, or accounts receivable processes preferred Familiarity with Salesforce or similar CRM systems preferred Attention to detail Proven ability to manage multiple tasks and meet deadlines Experience working with customer onboarding processes and portals is preferred Strong communication and cross-functional collaboration skill Fluent in English and Spanish This is an onsite role based at Lutron’s Costa Rica office. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com . Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics Manage invoicing for key accounts and service contract customers, including both pre-sale and post-sale activities Locate and verify customer accounts in Salesforce for accurate billing Create and maintain Service Contracts and Work Orders to support service delivery Support customer onboarding through portals, including registration, ACH setup, and Certificate of Insurance collection Process customer contract credits and rebills as needed Upload contract invoices and terms into the Corrigo portal\ Coordinate with the tax team to determine and apply tax-exempt statuses Perform monthly audits to identify and address process gaps Provide support to the LSC Scheduling team as needed High School diploma required; Associate or Bachelor's degree preferred. Experience with invoicing, billing operations, or accounts receivable processes preferred Familiarity with Salesforce or similar CRM systems preferred Attention to detail Proven ability to manage multiple tasks and meet deadlines Experience working with customer onboarding processes and portals is preferred Strong communication and cross-functional collaboration skill Fluent in English and Spanish This is an onsite role based at Lutron's Costa Rica office. Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com . Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics