IT Business Systems Analyst I

AgencyDepartment of Information Technology

DivisionDIT Public Safety

Job Classification TitleIT Business Systems Analyst I (NS)

Position Number60000993

GradeDT07

About Us

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Description of WorkSalary Range: $70,528 - $105,793

This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work.

Are you ready to take the next step in your career?

We currently have an opening for an IT Business Systems Analyst I.

The position acts as a liaison between business representatives, technical teams, and end users to ensure systems meet operational needs and strategic objectives.

Key responsibilities include

• Interfacing business and technical stakeholders to gather and propose detailed business and system requirements.
• Supporting Juvenile Justice staff in the effective use of all web-based applications through documentation, training, and technical assistance.
• Providing technical documentation to IT staff to facilitate system development and maintenance.
• Identifying opportunities to enhance application functionality, streamline processes, and improve user satisfaction.
• Reviewing juvenile justice applications with the end users to identify modifications and improvements.
• Reporting software application defects and enhancement requests into the department's issue tracking system.

About the Division: The Department of Information Technology Public Safety/Division of Juvenile Justice (DIT PS/DJJ) business team is responsible for the design and support of all statewide DIT PS/DJJ information systems.

Knowledge Skills and Abilities/Management Preferences

The following Management Preferences are not required, but applicants that possess these skills are preferred:

• Experience interpreting complex business needs and translating them into clear, actionable application requirements aligned with stakeholder goals through the development of detailed use cases
• Experience translating technical and functional information into accessible content for stakeholders and end uses through training sessions, written guides, and video tutorials.
• Experience with modern IT tools, including Microsoft SharePoint, Power Automate, and Power Apps, to help improve and support Juvenile Justice operations.

Discover why NCDIT is the ideal destination for your professional growth - Why Work for NCDIT

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in business administration, computer science, or any related field from an appropriately accredited institution and one year of experience in business consultation, process improvement, or requirement gathering in an information technology environment

OR

Associate degree in business administration, computer science or any related field from an appropriately accredited institution and two years of related experience

OR

High School or GED and four years of related experience; or an equivalent combination of education and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:Samika Renee Lewis

Recruiter Email:

dit_hr_recruitment@nc.gov