About This Position

Job Description:

IT Manager Senior

Purpose:

Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals.

Duties, Functions and Responsibilities:

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Determines the goals and continuity of program service within broad outlines
• Develops strategies, direction and priorities for service delivery
• Develops standards, frameworks, governance
• Manages enterprise program areas, supervises supervisors and coordinates with other managers
• Manages the support of corporate services
• Monitors, prepares and presents reports, budgets, and performance measures
• Governs and manages complex enterprise technology projects
• Prepares and evaluates Request for Proposals
• Participates and manages enterprise contracts
• Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and processes for providing customer service and user services
• Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas
• Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
• Knowledge of City of Austin (COA) budget processes
• Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters
• Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices
• Skill in organizing complex work of larger groups effectively and efficiently
• Skill in understanding the organization and operation of the City and department as necessary
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions
• Skill in enterprise vendor management and development of collaborative relationships
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
• Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
• Ability to read and interpret standard accounting and financial reports
• Ability to conduct research and analyze and interpret research findings
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
• Ability to communicate effectively, both orally and in writing
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years.
• Master’s Degree in a related field may substitute for two (2) years of experience

Licenses and Certifications Required:

Preferred Qualifications:

• Advanced years of progressive experience managing enterprise IT teams supporting databases, web platforms, and system integrations.
• Strong understanding of data management concepts including data modeling, governance, quality, and lifecycle management.
• Experience with enterprise integration patterns (APIs, middleware, ETL, event-driven architectures).
• Familiarity with modern web platforms, content management systems, and application hosting architectures.
• Demonstrated experience implementing or maturing SDLC, Agile, and/or DevOps practices.
• Experience managing production support models (ITIL or similar), including incident, problem, and change management.
• Experience managing budgets, software licensing, and vendor contracts in a public sector or regulated environment.
• Ability to manage competing priorities across a complex, multi-project portfolio with limited resources.
• Strong understanding of cybersecurity and compliance frameworks (e.g., NERC CIP, CJIS, or similar regulatory environments).
• Proven ability to communicate technical concepts to executive and non-technical audiences.
• Experience working in or supporting utility, energy, or critical infrastructure environments.

Other:

• Ability to travel to more than one work location.

Notes to Candidate:

Under general direction, this IT Manager Senior leads the delivery, support, and strategy of enterprise Database, Web, and Integration services. The role ensures reliable, secure, and scalable platforms that support business and operational technology needs, while aligning with regulatory, cybersecurity, and governance requirements. The manager oversees multiple technical teams, drives service delivery excellence, and partners with business and IT leadership to execute a dynamic portfolio of projects and enhancements.

Primary Duties and Responsibilities:

• Lead and manage Database, Web, and Integration teams, including supervisors and senior technical staff.
• Establish service delivery strategy, roadmaps, and priorities aligned with organizational and regulatory objectives.
• Ensure system reliability, performance, data integrity, and security across all supported platforms. Implement and govern SDLC, Agile, and DevOps practices to improve delivery speed and quality.
• Manage technical resource allocation across a dynamic project and operational workload.
• Develop and maintain standards, frameworks, and governance for data management, integrations, and web platforms.
• Coordinate with cybersecurity, compliance, and audit teams to ensure adherence to policies (e.g., NERC CIP, data governance, change management).

Work Location / Schedule Notes:

• Austin Energy Headquarters, 4815 Mueller Blvd., Austin, Texas 78723

• Monday - Friday, 8:00 a.m. - 5:00 p.m.

• Work schedules are implemented to meet the requirements of the department and are subject to change based on business needs.

Employment Application:

The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.

The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.

Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.

Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

Assessments:

Your skill level in some of the competency areas for this job may be assessed through skills testing.

If you are selected as a top candidate, verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.

Veteran Interview Preference:

If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.

Travel:

If you are selected for this position and meet the City of Austin Driving Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.