Cloakroom Attendant, The Savoy Hotel

Job Title: Cloakroom Attendant

Department: Housekeeping                        

Inspired and Supported by: Executive Housekeeper         

Salary: £33,853 (including service charge)

 

Your purpose will be: Responsible for the Hotel’s Cloakrooms from both ongoing service and cleanliness

 

You will be accountable for:

• Requires good communication skills, both verbal and written.

• To show utmost courtesy to all guests and help wherever the need arises
• To give guests directions as and when needed
• To tag all bags and coats properly and hand over to the guest the corresponding number
• To keep all bags out of sight and secure
• To return any items to guest only when corresponding ticket is handed in
• By end of shift to hand over all Lost and Found articles over to Security
• If any ticket loss occurs to make sure with help of Security, the matter is solved to full satisfaction of guest
• If and when needed to arrange with Valet to supply customer with jacket and tie to comply with dress code
• Act as Ambassador for hotel, interacting with all guests and patrons in a positive and engaging manner at every opportunity.
• To keep all wet areas (urinals, toilets, washbasins always floor ) spotlessly clean
• To ensure constant supply of clean hand towels and other as required
• To monitor and replace all paper requirements in a timely manner
• To leave on display and refill agreed guest supplies
• To maintain stock of additional items to be available upon request

• To provide if and when needed shoeshine service
• To hand out towels to patrons and assist in other reasonable hygiene needs (eg turning on taps) as required.
• To cooperate fully with all other operating departments in the hotel.

What you will need to do in this role?

• 1-3 years’ experience working in the Hospitality Industry.
• Outstanding communication skills, both written & verbal.
• Flexibility is required from Monday to Sunday, shift patterns: 07:00–15:30, 16:30–01:00, and additional shifts in between.
• Good toilet cleaning skills, ensuring high standards of hygiene and cleanliness.
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization.
• Enthusiastic and positive personality with the ability to build trusting relationships with others.
• Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results.
• Applicable job-related skills as per Accountable Duties.

 

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Seasonal ticket loan for employees to cover the cost of travelling to and from the workplace via modes such as tram, rail, bus or others.
• Annual optician reimbursements for eye tests and glasses
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme